- Deliver 24 hour one-stop customer service.- Ensures highest standard of service delivery on personalized phone services to our customers.- Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart. - Handling and resolving customer complaints proficiently.- Displaying a high level of quality and professionalism when dealing with customers. - Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.- Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.- Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.- Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer- Maintains confidentiality of the Bank’s customers and data.- Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.

Successfully collaborated with colleagues across various departments to achieve common goals and deliver exceptional results.Demonstrated exceptional organizational skills by efficiently managing files, records, and documentation, implementing a digital filing system that improved accessibilityMaintained confidentiality and handled sensitive information with discretion, adhering to privacy regulations and company policies.Acted as a point of contact for team members, providing administrative support, coordinating team events, and fostering a positive and collaborative work environment.

- Conducted comprehensive on boarding sessions for new employees, including issuing letters of confirmation, non-confirmation, and extension of probation.- Facilitated the INSPRO program for new hires to ensure they receive the necessary training and support to succeed in their roles.- Proactively followed up with candidates to obtain personal information for accurate and complete employee record-keeping.- Maintained accurate and up-to-date documentation throughout the employee lifecycle, including filling and filing paperwork.- Utilized SharePoint to ensure easy access and reference for HR team members.

- Conduct RFQs for new and prospective clients, facilitating the acquisition of necessary equipment and services.- Provide seamless equipment delivery to clients' offices as required, ensuring prompt and efficient service.- Facilitate equipment calibration by liaising with third parties, ensuring accurate and reliable results.- Maintain efficient record-keeping, using Excel to update client quotations and ensure up-to-date sales data.

- Generate dashboard using Microsoft Power BI using customer information.- Assist colleagues with distributor agreement preparation

- Install DLP Software into client office monitor and laptop.- Monitor installation to ensure no error occur.- Update list of client that install DLP Software and update progress to supervisor for record keeping and follow up purposes.