Fallon Smith Email & Phone Number

Northampton, Gb

Northampton, England, United Kingdom

Milton Keynes, England, United Kingdom

This was an internal transfer within the same company Jardine Motors.

Milton Keynes, England, United Kingdom

Northampton, England, United Kingdom

Milton Keynes, England, United Kingdom

• First point of contact for all incoming phone calls and emails for Mercedes-Benz Passenger Cars, Trucks, Vans and smart cars to ensure a timely and accurate response or passing details to the correct person.• Contacting new or existing customers to actively promote and soft sell new or current vehicle offers.• Customer care follow up calls – calling customers after they have purchased a new Mercedes-Benz, requested test drives or after they have used Roadside assistance to confirm they are happy with the service received.• Assisting customers on the Live Chat service with any queries.• I continuously hit my daily call target of 210 outbound calls a day which was set by my line manager.

Northampton, England, United Kingdom

• First point of contact for all incoming, internal and external phone calls for the company’s three offices to ensure a timely response and that all information is passed onto the correct person.• Supervise all enquiries received via the phones; trade counter and the sales email address to support repeat business with excellent feedback.• Co-ordinate and print out monthly invoices and statements and match them up to the right customer to send them in the post or via email to ensure a positive cash-flow within the business.• Ensure accurate recording of holiday for all employees of the business.• Monitor and manage the administration and all documentation for company vehicles to ensure compliance and road worthiness.• Ensuring all paperwork and customer information is up to date.• Maintaining the presentation of the trade desk downstairs.

Northampton, England, United Kingdom

• Managed all pre-employment checks, including “Right to Work” documentation checks.• Produced ID badges for new employees; non-employed and re-issues as and when required in accordance with HR procedures.• Responsible for setting up new employee’s IT accounts; staff profiles and accurately entering all qualifications and employee data onto the HR system.• Assisted with the College’s recruitment campaigns from advertising through to the offer of employment and supporting the recruitment team to chase references and all other recruitment duties.• Managed the accurate and timely production of all packs for the HR department, including new starter packs, induction packs and application packs.• Supported open days and events for the department and College.• Provided a welcoming and proactive HR service for the department and College, ensuring messages and calls, both internal and external were effectively dealt with.