Fallon Thompson Email & Phone Number

Austin, Texas Metropolitan Area

Served as interim Head of Product and led the re-definition of Company Product Strategy in Q1 2024. Increased NPS to a record-setting high in Q2. Successfully managed the release of 5 major initiatives, with each boasting a minimum of 15% adoption across entire user base. Led the company’s first native integration and API strategy. Directly interfaced with CEO and Executive team daily to ensure alignment on roadmap delivery. Created and presented business cases to recommend new investment areas for product. Deeply understood clients, customers, technology, processes and business goals and developed new processes, like Alpha and Beta testing, to support product scaling and growth. Oversaw web and mobile app teams.

Austin, Texas Metropolitan Area

Translated vision and strategy into product requirements, facilitated a sound design and delivered an efficient experience for the product. Built product vision, short- and long-term roadmaps, and go-to-market launch strategy for product. Defined successful product outcomes with clearly measurable objectives and KPIs.vLed and moderated the Automation, Tools, & Hacks track for Austin Startup Week

Austin, Texas Metropolitan Area

Prioritized and managed a product backlog for effective release and sprint planning. Evaluated and prioritized requirements in partnership with cross functional teams, leveraging customer insights and industry best practices. Managed expectations and escalations from largest customers, totaling more than $25M ARR. Brought Net Promoter Score from -4 to 14 during tenure. Contributed to analysis supporting total product pricing restructure. Drove insights on the markets and segments in which Bonterra competes, stayed abreast of industry trends, events and channels to anticipate needs.

Austin, Texas

Austin, Texas Area

Kansas City, Missouri Area

Promoted to Solution Lead for client that is largest for-profit hospital network in the US. Led team of associates through the completion of two successful implementations, with each implementation consisting of a minimum of 5 hospitals of up to 800 beds per hospital. Analyzed client’s current-state departmental, clinical, and patient workflows in order to integrate and align electronic health record to Cerner standards while also meeting the client’s needs. Articulated the impact of Cerner solutions in future-state workflows to client counterparts and end-users. Communicated team initiatives, priorities, and timelines effectively to both internal and client project teams. Built strong rapport and trust with client counterparts. Mastered and presented on over 180 concepts to gain an in-depth knowledge of the specific build and design requirements related to Cerner’s PharmNet application, in less than 18 months. Directed the development, coaching, and task assignment of fellow associate consultants on my PharmNet project team.

Greater Nashville Area, Tn

• Began new business partnership program for Walk Nashville Month• Successfully planned programming and marketing for Walk Nashville Month and saw through to completion• Implemented donor retention program based on observed need for stronger development strategy

Greater Seattle Area

Expanded the list of signatories for the Washington Business Climate Declaration through personal business outreach. Identified new potential signatories in several cities for the Oregon Business Climate Declaration. Researched and wrote a grant for the Power Past Coal Campaign.

Greater Nashville Area, Tn

Researched the psychology of resource conservation. Developed a business strategy for Wilmot Inc. based on above research. Presented strategy to Wilmot Inc. successfully.