Fan-Chen Chen Email & Phone Number

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

Achievements• Divisional nominee of operation co-member of 2024.• On the company’s Talent Development Programme.• Excellence award for Q3 of 2023. • Co-member of the quarter of 2023. • Four-time incentive programme winner for the first four months of best area capacity. • On the company’s Graduate scheme. • Nominated by co-workers as the best co-member of 2023.• Five-time incentive programme winner for creation of most referrals during a 6-month period. Responsibilities:-Playing a team leader when the line manager is on leave, meanwhile working on a fair work structure with the line manager.- Gave training to new starters, ensuring they were familiar with best practices.- On the company’s mentorship programme and a coaching opportunity with senior operation managers.- Appointed to join side projects. - Scheduled programme courses for each dedicated area according to a monthly plan. - Advised on enquiries from programme’s participants.- Gave feedback to Health and Wellbeing managers. - Conducted all courses' purchase orders and took ownership of venues' enquiries with finance team.- Managed all health coaches’ availabilities by monitoring their diaries so that all offers given out were matched appropriately. - Liaised with programme coaches, venues and the operation team to ensure smooth running of courses.- Aligned budget plans with operational targets and strategic goals to deliver optimal, profitable results.- Defined and monitored resource capacity forecasting and fed back to line manager to ensure efficiency.- Assisted manager conducting interviews for both contact centre team and resource admin team.- Monitored and conducted programme inbox for general enquiries. - Quickly gained proficiency in the company's internal systems.

Taipei City, Taiwan

Responsibilities- Liaised with media, responsible for managing sample loans and deliveries in response to media requests, taking accountability for inventory of new samples' arrival from HQ- Monitored media editorial clippings and coverage on a daily, weekly and monthly basis.- Arranged brand events on-site, as well as handling prior preparations.- Assisted PR executive in drafting press releases along tailoring them to maximize media exposure.

Ivry-Sur-Seine, Île-De-France, France

Achievements:• Attained monthly performance review scores in the highest score bracket for six months running up to departure from the company.• Dealt with the most numbers of complaint cases which ended with satisfied results.Responsibilities:- Led the team of daily breaktime schedule.- Multitasked to address products’ inquiries online, with responsibility for the North American market.- Assisted clients with their e-commerce needs, while also providing expert sales advice.- Handled on-going online fraud alerts by screening, alerting the urgent cases to related department.- Managed clients' complaints in a very high-pressure environment, identifying where cases should be escalated.- Prioritized daily requests from clients, ensuring clients are dealt with in a timely manner.

Taipei

Achievements• Earned 2 corporate awards from Taipei city government.• Company’s platform subscription grew 50% over 5 months since moving to the VIP team.As Project Manager:- Drafted and conducted proposals for start-up company grants from city government as well as seeking opportunities to win corporate awards.- Gave presentations for project proposals to local government officials.- Conducted in-person interviews with VIP members to obtain insights around content and product development.- Led meetings for corporate visits for college students.As VIP Product Service Specialist:- Boosted subscriptions for VIP programmes while maintaining relationship with VIP members, by offering reliable responses as running daily operations on Facebook club and arranging periodic VIP reward events, including fan meetings and cinema gatherings.- Developed new sponsorship and managed business partnership for exclusive activities for VIP members. - Established an exclusive online programme for VIPs, producing interviews with popular Korean actors, which helped to bring more people flow onto the company's online streaming platform.

Taipei

Achievements:• Pioneered and established the company's new potential vendor list of close to 70 small and medium-sized companies in Taipei, New Taipei and Hsinchu city.Responsibilities:- Expanded new business partnerships and opportunities in the Smart Home devices field and introduced new potential partners to register products on company's initial e-commerce site.- Expected revenue of the possible cooperation of around £7,850 before departure.

Taipei

Achievements• Attained a Swan Award internally of the best team member performance of the month.Responsibilities:- Enhanced client's media volume, introduced ideas for news angles around client's products/services and assisted with event arrangements.- Achieved client BAND's media attendance KPI for its exclusive media gathering, which boosted the attending media's coverage and expanded the brand's social exposure.- Tracked industrial trends and ran social media for "MEET TAIWAN" project on Facebook for client TAITRA (major Taiwan trade association), boosting volume up to 200%.- Operated TAITRA's annual exhibition international press conference, achieving the client's KPI of target media and increasing exposure up to 300%.- Assisted revamping the client TAYA Group's logo with in-house design team.- Organized and owned a side project of Heineken HQ Taipei, which lasted a season of doing weekly internal employee's profession lectures for sale team.

Master'S Degree, International Relations And Affairs

Activities and Societies: Student Association member/ Vice Lead of the Speak of Congress Department

Erasmus Exchange Program

Bachelor'S Degree, Political Science

Activities and Societies: Student Association member/ Lead of Artistic Design and Information Department

High School Diploma

Activities and Societies: Student Association member/ Event Planning/Activities Department, Guitar Club/ Vocalist