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Andrea F. is listed as Technical Customer Service at Ring, a company with 1505 employees, based in Cork, County Cork, Ireland. AeroLeads shows a matched LinkedIn profile for Andrea F..
Andrea F. previously worked as Technical Customer Service Representative (Ring) at Ring and Workforce Analyst and Scheduler at Amazon. Andrea F. holds Master'S Degree, Marketing/Marketing Management, General from Università Degli Studi Di Verona.
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A results-oriented professional with over 8 years of experience in data analysis, workforce management, and customer support.Leveraging strong analytical skills and a passion for process improvement, I've accrued experiences across various roles, from technical support to workforce scheduling. I excel at identifying trends, optimising workflows, and ensuring efficient resource allocation to meet business goals. Now, I'm eager to leverage my skills at a new company where I can continue to make a data-driven impact.
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A career timeline built from the work history available for this profile.
Ireland
Provided exceptional technical support to Ring device customers, ensuring successful setup, troubleshooting, and optimal device usage.Collaborated with Program Managers and Software Engineers to identify customer pain points and develop solutions that improved product offerings and user experience.
Ireland
Increased efficiency through automation initiatives and custom tool development.Optimized workforce scheduling to consistently meet Service Level Agreements (SLAs) and Occupancy targets.Leveraged data analysis to identify staffing needs and create data-driven shift schedules, ensuring adherence to Key Performance Indicators (KPIs).Collaborated with.
Analyzed real-time capacity and coverage data using tools like Excel to optimize resource allocation, leading to improved response times.Identified and implemented tool enhancements that increased efficiency in short-term analysis up to 50%.Leveraged data analysis techniques to identify trends and predict incoming volumes.Effectively communicated insights.
Investigate suspicious activity and behaviour that could pose a risk on the Amazon EU websites, to customers or merchants. Analyzed datasets to detect suspicious patterns and trends, proactively preventing financial losses.Collaborated with cross-functional teams to ensure smooth onboarding of new sellers while maintaining platform security.
Manage incoming request for shifts updates to ensure SLA is met.Support on tool testing and partecipating in relevant calls to provide feedbacks.
Investigate suspicious activity and behaviour that could pose a risk on the Amazon EU websites, to customers or merchants. Liaise with other departments to successfully onboard sellers on the Amazon platform.Analyse multiple data points in order to detect modus operandi in a timely manner, take appropriate action to identify and help minimise the risk.
Cork, Munster, Ireland
Act as point of contact for Service Providers, iPhone Carriers and Apple Retail Stores who support end customers. The focus is to empower the partners in order to let them deliver the best experience to the end user.Liaising with other Apple functions including Planning & Procurement, Logistics, Field Service, Engineering and Finance.
Cork, Munster, Ireland
Empowered Amazon Marketplace sellers to achieve success through technical troubleshooting, process optimization, and data-driven insights.Increased seller satisfaction by providing timely and accurate support via email and phone, resulting in high first-contact resolution rates.Streamlined large inventory uploads for sellers through expert guidance on the.
Other employees you can reach at ring.com. View company contacts for 1505 employees →
Jeffrey Bacon Jr
Colleague at Ring
Phoenix, Arizona, United States, United States
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SC
Shen-Yi Chang
Colleague at Ring
New Taipei City, New Taipei City, Taiwan, Taiwan, Province Of China
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CK
Catlin Khamashta
Colleague at Ring
San Francisco Bay Area, United States, United States
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TN
Tayler Nelson
Colleague at Ring
Las Vegas, Nevada, United States, United States
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BA
Bruce Aimé Kwizera
Colleague at Ring
Pirmasens, Rhineland-Palatinate, Germany, Germany
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KM
Kelly Mcdowell
Colleague at Ring
Greater Phoenix Area, United States
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SM
Sam Morrissey
Colleague at Ring
Pottstown, Pennsylvania, United States, United States
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王
王浩任
Colleague at Ring
Hsinchu Metropolitan Area, Taiwan, Province Of China
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MC
Max Cheung
Colleague at Ring
Irvine, California, United States, United States
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JW
Jason Wissman
Colleague at Ring
Los Angeles Metropolitan Area, United States, United States
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Quick answers generated from the profile data available on this page.
Andrea F. works for Ring.
Andrea F. is listed as Technical Customer Service at Ring.
Andrea F. is based in Cork, County Cork, Ireland while working with Ring.
Andrea F. has worked for Ring, Amazon, and Apple.
Andrea F.'s colleagues at Ring include Jeffrey Bacon Jr, Shen-Yi Chang, Catlin Khamashta, Tayler Nelson, and Bruce Aimé Kwizera.
You can use AeroLeads to view verified contact signals for Andrea F. at Ring, including work email, phone, and LinkedIn data when available.
Andrea F. holds Master'S Degree, Marketing/Marketing Management, General from Università Degli Studi Di Verona.
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