➥ As a customer care and transaction management specialist, I advise multifamily residential Developers on best practices to create a satisfactory purchasing experience for condominium purchasers, and to ensure a smooth transfer of ownership from Developer to Purchaser. In my capacity, I partner directly with Developer Executive team, Sales, Construction, Escrow, and Strata/HOA teams to formulate an efficient and effective customer care playbook for each condominium development. I played an instrumental role in delivering some of the best-in-class condominium developments in the San Francisco Bay Area, Vancouver, Los Angeles, and Nashville areas. ➥ My background includes supporting new multifamily residential Developer clients, including the development of budget and financial forecasts, creating a workflow, and customer care playbook. I am also valued as a strategic partner and problem solver, excelling at managing all aspects of real estate projects. My experience includes managing, coordinating, and administering the project development process from initial concepts and planning stages, through due diligence and initial project analysis and feasibility studies, market research, design, compliance, financing, construction, and transition to operations or sale. My current focus is assisting Developer clients with delivering the best customer experience for the purchasers at their condominium properties pre and post-closing of escrow. ► Areas of Expertise ◄✦ Real Estate Sales✦ Customer Care✦ Construction Warranty Management✦ Transaction Management✦ Full Cycle Project Management✦ Sales/Marketing Strategy✦ Business Strategy✦ Regulatory Compliance✦ Market Research/Analysis✦ Budget Management