Fanta Selman Email & Phone Number

Montreal, Quebec, Canada

Assisting customers across Europe and North America maintain or gain a competitive advantage in recruitment by designing and developing programs to share their authentic stories on career platforms, improve technology and channels, and execute recruitment marketing campaigns that deliver an exceptional candidate experience. Leading a team of Employer Brand Strategists, Digital Recruitment Strategists, Copywriters, Web Designers, and Web Analysts responsible for driving strategy, creation, and execution of all employment brand content and programs for our customers. Providing staff development opportunities that enhance individual and/or group performance and help staff to achieve their professional goals. Successfully lead and resolve complex customer issues to the satisfaction of the customer and Monster Strategic Talent Solutions.

Montreal, Quebec, Canada

Assist customers in building strategic plans for their entire talent management life cycle. Responsible for scoping activities in pre-sales and assisting customers through non-core projects until steady state; Managing Employer Brand Specialists and Copywriters, providing research, analytics and strategy to clients in Employer Branding exercises, namely Employer Value Proposition creation; Managing Ad Operations, a department focused on online media campaigns; the Solution Center, which is an extensive sales support department which provides multiples services including reporting, analysis, etc. Provide staff development opportunities that enhance individual and/or group performance and helps staff to achieve their professional goals. Successfully manage and resolve complex customer issues to the satisfaction of the customer and The Foundry by Monster.

Montreal, Canada Area

Focus is to ensure quality, customer satisfaction, staff development, effective communication, and thorough business process establishment and execution for The Foundry’s customers. Responsible for assisting customers in building strategic plans for their entire talent management life cycle. Providing research, analytics and strategy to clients in Employer Branding exercises, namely Employer Value Proposition creation; Managing the Project Management team, assisting customers through non-core projects until steady state; Ad Operations, a department focused on online media campaigns; the Solution Center, which is an extensive sales support department which provides multiples services including reporting, analysis, etc. Responsible for vendor management, partnerships and agency relations.

Provide leadership, management and direction for Monster’s sales delivery centre. Primary focus on quality, customer satisfaction, staff development, effective communication, and thorough business process establishment and execution. Responsibilities include ensuring all projects are completed on time and on budget; maintaining consistent documentation for each project; manage all activities pertaining to leading a team of direct report staff including hiring, training, performance reviews, performance planning, coaching, development and performance management. Provide staff development opportunities that enhance individual and/or group performance and helps staff to achieve their professional goals. Successfully managed and resolve complex customer issues to the satisfaction of the customer and Monster.Projects include custom media, product launches, career fairs, pilots and online media campaigns.

Continuously strengthen and expand the relationship between Monster and our key enterprise accounts in Canada. Work collaboratively with Monster’s Directors of Enterprise Solutions to ensure complete customer satisfaction, while also proactively identifying up-sell opportunities that grow Monster’s share-of-wallet within key accounts. Act as a true business partner to our top clients and developed an in-depth understanding of the organizations’ business requirements, while continuously demonstrating our unparalleled expertise in online recruitment best practices.

Lead and motivated a team of service professionals to meet and/or exceed all call center performance metrics including but not limited to Customer Satisfaction, Client Satisfaction, Quality Scores, and Service Levels.Determine staffing requirements based on sales forecasts, historical call volumes, seasonal patterns, trends and product changes.Monitor and analyze daily and monthly activity in order to identify performance trends so as to develop and drive business process improvement changes required to address process flow issues, staffing problems, and service quality and staff productivity.Manage all activities pertaining to leading a team of direct report staff including hiring, training, performance reviews, performance planning, coaching, development and performance management. Provide staff development opportunities that enhance individual and/or group performance and helps staff to achieve their professional goals.Recognize the accomplishments of the contact center staff through all available reward and recognition means, including departmental and corporate programs. Work with training staff and others to develop and implement short- and long-term initiatives to address needs.Successfully managed and resolve complex customer issues to the satisfaction of the customer and Monster.Proactively promote business relationships with staff in other Monster departments in order to build and foster mutual respect, cooperation, joint problem solving and work process improvement initiatives. Play an active role with Sales to enhance Monster’s position in the market with respect to servicing accounts.

Presales research on pricing/policy. Assist with compiling info to support new business development and renewal/upsell opportunities. Onsite product demos to prospective clients. Collaboration with Sales to access needs analyses, solution & proposal. Performance analysis of job posting & resume search performance for current customers. General prospect account research.Consult with customer of activity metrics and make recommendations based on Best Practices if needed. Project manage and implement pilots. Act on behalf of Field sales team in their absence. This includes upselling to new and existing clients. Proactively contact existing clients to renew membership, create quotes and follow through on sales process. Help develop recruitment solutions for new and existing clients. Support Marketing department with on-going promotional projects.

Primary support for sales reps in achieving their monthly quota's. Business to buisness client services support, provide recruiting techniques to clientele. Prepare quotes and legal contracts for clientele and invoiced them upon signing. Educate clients in online recruitment best practices. Provide online training to clients on our products and hiring tools, through placeware. Processed performance reports for clients upon request. Set up all new client accounts and maintain current client accounts in our database. Create screening questionnaires and post jobs on our site, for clients. Solutions expert: Understanding customer needs and internal processes to customize account set up and configure recruiter’s desk tops. Initial and on-going solution implementation. On-going consulting and training for Enterprise level accounts. Handle escalated calls. Testing new products and site releases. Working with helpdesk to resolve site issues. Support Marketing department with on-going promotional projects. Helped company grow 52% year over year.

Lead, developed, and trained 50-60 inbound customer service reps. Responsible for coaching/monitoring team to ensure customer satisfaction and service level. Resolved all escalated and technical issues. Facilitated production and team meetings as necessary. Prepared weekly/monthly reports, as well as action plans, and handled warranty/service

Certificate, Human Resources Management

Project Management

Bachelor'S Degree, Sociology

Dec, Social Sciences