Fanta Selman Email & Phone Number

Montreal, Quebec, Canada

Assisting customers across Europe and North America maintain or gain a competitive advantage in recruitment by designing and developing programs to share their authentic stories on career platforms, improve technology and channels, and execute recruitment marketing campaigns that deliver an exceptional candidate experience. Leading a team of Employer Brand.

Montreal, Quebec, Canada

Assist customers in building strategic plans for their entire talent management life cycle. Responsible for scoping activities in pre-sales and assisting customers through non-core projects until steady state; Managing Employer Brand Specialists and Copywriters, providing research, analytics and strategy to clients in Employer Branding exercises, namely.

Montreal, Canada Area

Focus is to ensure quality, customer satisfaction, staff development, effective communication, and thorough business process establishment and execution for The Foundry’s customers. Responsible for assisting customers in building strategic plans for their entire talent management life cycle. Providing research, analytics and strategy to clients in Employer.

Provide leadership, management and direction for Monster’s sales delivery centre. Primary focus on quality, customer satisfaction, staff development, effective communication, and thorough business process establishment and execution. Responsibilities include ensuring all projects are completed on time and on budget; maintaining consistent documentation for.

Continuously strengthen and expand the relationship between Monster and our key enterprise accounts in Canada. Work collaboratively with Monster’s Directors of Enterprise Solutions to ensure complete customer satisfaction, while also proactively identifying up-sell opportunities that grow Monster’s share-of-wallet within key accounts. Act as a true.

Lead and motivated a team of service professionals to meet and/or exceed all call center performance metrics including but not limited to Customer Satisfaction, Client Satisfaction, Quality Scores, and Service Levels.Determine staffing requirements based on sales forecasts, historical call volumes, seasonal patterns, trends and product changes.Monitor and.

Presales research on pricing/policy. Assist with compiling info to support new business development and renewal/upsell opportunities. Onsite product demos to prospective clients. Collaboration with Sales to access needs analyses, solution & proposal. Performance analysis of job posting & resume search performance for current customers. General prospect.

Primary support for sales reps in achieving their monthly quota's. Business to buisness client services support, provide recruiting techniques to clientele. Prepare quotes and legal contracts for clientele and invoiced them upon signing. Educate clients in online recruitment best practices. Provide online training to clients on our products and hiring.

Lead, developed, and trained 50-60 inbound customer service reps. Responsible for coaching/monitoring team to ensure customer satisfaction and service level. Resolved all escalated and technical issues. Facilitated production and team meetings as necessary. Prepared weekly/monthly reports, as well as action plans, and handled warranty/service

Certificate, Human Resources Management

Project Management

Bachelor'S Degree, Sociology

Dec, Social Sciences