Faiz Khan Email & Phone Number

Toronto, Ontario, Canada

Richmond Hill, Ontario, Canada

Mastered Autodesk Construction CloudHelped Organizations implement ACC Build and Cost ManagementAssisted teams with build PowerBI reports around Data derived from ACCCreated Marketing content for SolidCAD around ACCBuilt Pre-Sale Implementation documentation for spearheading implementation at ground zeroCurated training plans depending on customer needs.

Toronto, Ontario, Canada

Managed success on subscriptions for organisations using Microsoft 365 productsTrained end users on all M365, Cloud, Power Platform and Modern Desktop solutionsActed single point of contact for multiple organisationsPlanned and executed training sessions for end users at these organisationsExecuted and trained on Microsoft public eventsJoined Contributed.

Mumbai, Maharashtra, India

Planned and executed training sessions globally.Virtually trained 40 locations on the newly developed operations system.Responsible for creating and maintaining the User Guide for the application.Developed and maintained application training documents.

Pune, Maharashtra, India

Trained New Hire Batches.Trained a pilot batch for a new LOB.Generated training needs through monthly process/product tests.Managed a team of 5 lead Trainers in the absence of a manager.Led the change of a billable metric across the account.SPOC for account’s training reports.Was a part of a Knowledge Transfer while setting up a new business in Cairo, Egypt.

Pune, Maharashtra, India

Customer service – Voice and Email.Subject Matter Expert and Temp. Quality Analyst.Responsible for process improvement and standardizing best practices.Awarded a visit to Oxford, UK for exceptional customer service.

Pune, Maharashtra, India

Mumbai, Maharashtra, India

Bachelor Of Engineering - Be, Mechanical Engineering, First Class

Higher Secondary School Certificate, Science, 69.5%

Secondary School Certificate, 78.15%

Icse