• Create clear and comprehensive test cases aligned with user stories for each new feature, ensuring traceability matrix fulfilment.• Report clear and concise bugs and task reports to facilitate efficient issue resolution.• Perform different types of testing including exploratory, ad-hoc, smoke, sanity, regression, and Accessibility testing on the projects.• Collaborate with the Customer Support team to identify and analyse the root causes of customer-related issues.• Contribute to a Sprint Agile environment, collaborating with cross-functional teams, including overseas team members, to deliver high-quality software releases.• Supervise, train, and review the work of associate resources and QA analysts in the Quality Assurance team.

• Supervised, trained, and reviewed test cases for interns and associate resources in the SQA analyst team.• Collaborated with the team lead to create comprehensive test plans.• Managed build creation and release on test environments using Azure DevOps Server (TFS).• Liaised with the automation team by providing test cases for automation.

• Created clear and comprehensive test cases aligned with user stories for each new feature, ensuring traceability matrix fulfilment.• Produced clear and concise bug reports to facilitate efficient issue resolution.• Conducted a range of testing types including exploratory, ad-hoc, smoke, sanity, regression, database, API, and Accessibility testing on the product.• Contributed to a Sprint Agile Release Train environment, collaborating with cross-functional teams to deliver high-quality software releases.

• Conducted quality testing on diverse projects, ensuring functionality and user experience standards.• Developed clear test cases for new product features.• Facilitated communication between project owners and development team to meet business requirements.