- Managed a team of members to conduct periodic and spot quality audits, oversaw accuracy of work, and analyzed audit results.- Provided onboarding and training for new employees to ensure efficient order processing at the required level.- Demonstrated success in problem-solving order-related issues including fulfillment, shipping errors, and inventory discrepancies by identifying root causes and implement solutions to ensure accurate and timely order processing.- Supported warehouse team with Infoplus software challenges and logistics tools, providing guidance for independent troubleshooting to improve warehouse efficiency.- Managed Infoplus software concerns by creating support tickets, collecting feedback, collaborating with vendors and IT teams to quickly diagnose and resolve issues.

- Resolved portal-related issues for students, providing technical support and ensuring seamless access.- Collaborated with team to address diverse technical issues, promote knowledge sharing and teamwork.- Streamlined onboarding for students by managing user accounts, resolving payment issues, and assisting with class schedules.- Enhanced portal usability by identifying and addressing common pain points, improving user experience.