Fares Mohaffel Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Aligned talent acquisition strategies with the organization's overall business plan, proactively identifying key hiring needs and talent gaps to support the company's growth and expansion goals.Spearheaded the recruitment efforts for critical director , manager, and mid-level positions, as well as key roles in operations and management across the GCC, MEAT, India, and USA regions, ensuring a strong talent pool that meets the diverse requirements of the global business landscape.Led the development and implementation of performance management systems to ensure performance aligns with organizational goals.Utilized performance data to identify high-potential employees and inform succession planning.Established HR metrics and key performance indicators to measure the efficiency and impact of HR initiatives.Developed and updated HR policies and procedures to align with changing laws, regulations, and organizational needs.Oversaw the onboarding process for new hires, ensuring a smooth and efficient transition into the organization.Managed the offboarding process for departing employees, ensuring a professional and respectful exit.

United Arab Emirates

.Developed & implemented the talent acquisition strategic plans in UAE and KSA. and improved the recruitment metrics, and offered career path to the talented people..Attracted, hired, onboarded & retained top talents by optimizing employee life cycle experience..Trained the hiring managers on the interviewing methods (STAR).Implemented & monitored the performance management system bi-annually & trained managers to utilize performance evaluation tools & address performance deficiencies in staff..Identified the employees training needs & define the learning characteristics and translate it to training action plan. .Promoted engagement culture by encouraging knowledge sharing, transparent communication..Acted as the first point of escalation for the HR & Admin and supporting with decision making..Ensured compliance with the UAE labor law & standards..Validated monthly payroll inputs, and supervised employees’ joining and separation process..Conducted exit interviews and analyzed the feedback for future improvements. .Advised on pay & other remuneration issues, including perks and benefits. .Heard grievances & implemented the disciplinary procedure. Main Achievements.Conducted 10 overseas mass recruitment campaigns from different Asian & African countries. Hired 500 + up to Q2-2022.Hired Finance Mgr, SC Mgr, HR Mgr (KSA), Marketing Mgr, QA Mgr, Production Mgrs (KSA – UAE), Operation Mgrs (KSA – UAE), ASM's (KSA – UAE) in addition to the mid and junior level functions for both operations and support services..Deployed 300+ salesmen for KSA & UAE retail expansion project between 2021 & Q2 2022..Reduced the average time to fill from 60 to 45 days for senior positions and from 45 to 35 days for junior positions..Reduced the hiring cost. Saved 150K in 2022..Reduced the turnover rate from 45% to 38% in 2021 & 35% in 2022..Increased the promotion rate by 15% in 2021 & 20% in 2022..Reduced 50% of the overtime expense in 2021& 2022 for 245 employees.

Riyadh, Saudi Arabia

•Provided high volume full-cycle recruitment practices, filled 500+ vacancies yearly across different functions and levels and deploy the selected candidates at the company’s multiple locations (Riyadh, Jeddah, Rabigh & Dubai) •Managed the workforce planning at the beginning of each year and worked to achieve the expectation of fulfilling all the vacant positions at time.•Forecasted staffing needs ahead of demand for critical positions and built talent pool by using job portals and social network sites like LinkedIn, Bayt.com, Naukrigulf, and Indeed.•Coordinated with the department heads to identify staffing needs, job specifications, duties & competencies.. Conducting competency-based and performance-based interview techniques.•Handled all the executive search activities to fill the mid, senior & top management positions. •Monitored the deployment process of the overseas & local selected candidates and made sure all the candidates were settled at the right place & time.•Managed the orientation and onboarding agenda for all new joiners.•Coordinated with the department heads to conduct mid & yearly performance evaluation for their subordinates and to recommend necessary actions as per the applied practices at the company.•Conducted exit interviews and analyzed the feedback for future improvements. Main Achievements•Successfully recruited senior positions: GM-west region, Operations Manager -Central region, Quality director, R&D director, National sales manager, Regional sales managers, Maintenance department head, Plant managers, Supply chain manager, Finance manager & Marketing manager.•Handled successfully all the mass recruitment campaigns from Philippine, India, Nepal, Sri Lanka, Pakistan, Jordan, Egypt & Yemen. Managed more than 30 mass recruitment Campaigns.•Negotiated the business terms and closed all the agreements with the overseas & local manpower providers & training institutes. Saved 1.5 million SR by negotiating the price with during 2018.

Al Riyadh

•Provide high volume full-cycle recruitment practices with responsibility for over 300 open positions with multiple departments and hiring managers.•Assist the HR Manager in developing job descriptions.•Update organization structure as and when required.•Advice, coach and support hiring managers on policy, process and tools to ensure consistency in recruitment that adheres to best practice.•Post positions in newspaper advertisements and Internet sources like Bayt , Monster Gulf , Gulf Talent and Naukri gulf •Use social and professional networking sites like Linked In , Facebook to identify and source candidates. • Identify opportunities for recruitment campaigns and events where volume in vacancies or roles exists and can be captured through bulk recruitment activities. Travelled to India & Philippine for recruitment purpose.•Coordinate with local and overseas recruitment agencies to fill the mass workforce requirements.•Screen applications for basic compliance with position requirements and summarizes CVs for easier evaluation by the hiring managers.•Obtains and assess all certificates and testimonials of the candidates.•Interview candidates and provide feedback for both HR Manager and hiring manager.•Forwards collected CVs to the concerned hiring managers for evaluation and interviews.•Ensure all vacancies are filled with the suitable candidates within the targeted time.•Ensure all recruitment policies, procedures and techniques are adhered to and recommend improvements.•Manage vacancy and candidate records on software and ensuring that all data and information is accurate and up to date on SAP HR Modules •Provide detailed information to the candidates regarding the benefits and compensation plans•Follow up with candidates throughout recruiting process, including offer, negotiations, relocation, contract signing.

Aleppo

•Ensure the required customer service standard by providing accurate and timely information to the team.•Coordinate with Customer Retention Section to follow up customers' problems.•Organize and control staff adherence in order to achieve units KPI’s and objectives.•Participate in setting and preparing unit/team KPI’s and objectives on quarterly and yearly basis.•Follow up call monitoring results for team members and conduct coaching sessions with team to improve their call quality.•Lead, develop and motivate team members to reach ultimate performance and achieve corporate, department and unit's objective

Aleppo

•Answer customers’ calls and respond to their inquiries with excellent quality.•Promote Syriatel services to customer in adequate way.•Suggest the proper solutions for customers’ complaints and inquiries depending on company's policies and procedures.•Register unsolved customers’ complaints on customer relation management system to be followed up by retention unit.•Escalate the non-solved complaints to the retention unit after five days if the customer re-called the call center.•Ensure the proper registration for all customers’ inquiries on call center statistics application.•Report all detected problems from the customers’ feed back or system errors to Head of Call Center Section.•Report the non detected conformities in procedures and policies to Head of Call Center Section for corrective and preventive action•Add / delete services according to customers’ needs within Syriatel policies