Brian Smith Email & Phone Number

Fargo, North Dakota, United States

Project Responsible/Quality Responsible• Created process work flows to increase productivity which reduced company operating costs.• Authored all the process documents and work instructions for assigned products.• Managed work flows of both in-house and international production companies, reducing production downtime.• Migrated legacy toolsets and processes to current state while maintaining expected quality results.• Assisted in the creation of new workflows to improve efficiency and increase quality results.• Worked with the quality teams to assist in the development of quality systems for new processes.• Performed quality audits of production work flows to insure ISO compliance.Technical Trainer• Created training material for large scale production resources.• Authored training user guides for production processes and tool functionality to maintain company specifications.• Conducted training classes for both domestic employees as well as trained classes at international production sites.• Assisted in the development of a user certification process streamline the quality process.Senior Production Engineer• Developed System Test plans and reports informing global stakeholders of software performance.• Created time saving testing scenarios which achieved cycle time duration reduction by 75%.• Performed regression testing ensuring new features do not interrupt current processes.• Managed large international testing team to meet product deployment dates.• Performed exploratory and negative testing reducing defect escape rates to less than 2%.• Assisted with sprint and epic planning activities quarterly, maintaining steady work flows.• Performed proof of concept testing activities to understand product feasibility and requirements.• Assisted with software deployment to large scale production teams to meet customer deadlines.

Fargo, Nd

• Customer account management.• Creating customer budget strategies.• Negotiating customer payment plans and terms.• Resolving dispute claims.• Escalating legal claims.• Documenting all account activities.

Fargo, Nd

• Skip tracing research activities.• Negotiating customer payment plans and terms.• Processing a variety of payment types.

Associate Of Arts And Sciences - Aas, 3D Design And Drafting Technologies

Bachelor Of Arts - Ba, Graphic Design