Owner of 75 seater restaurant.

Rectification is a programme setup within Lloyds Banking Group to address issues historic and newly identified issues within BAU processes including systems failures that impact on the business, customer and compliance, i.e. PPI (Payment Protection Income). These issues can be historic or created due to recent or past project implementation. My role within the rectification was to provide Root Cause Analysis on multiple projects on Household Insurance. The role required a close working relationship with the Project and Product Managers. Stakeholder Management has been an essential part of the role.

Telephony Infrastructure Development, Inbound Outbound Call management, Automatic Outbound Dialling, Telephony Payment System - Adeptra, Analysis and Development of brand strategic telephony systems including Workforce Planning and Management Information.

Rufus Platform - Retail Distribution Review, Lloyds Banking Group; To deliver Systems Analysis for regulatory project based on Investment and Insurance products.Identify and Analyse Business requirements and propose solutions on HBOS and Scottish Widows platforms.Provide estimation and cost of delivery of change. Produce effective technical documentations to support developers and offshore partners.Be a point of contact as a subject matter expert.Provide effective release Co-ordinationResolve SM7 and any release incident within timely manner

Finance & Actuarial Integration Programme, Lloyds Banking Group; To deliver a ‘Proof of Concept' document with supporting evidence of findings on current actuarial data and Model Point File script quality.Identify and analyse actuarial data used for Model Point File creation.Identify any new data requirement for regulatory project - Solvency II. Perform gap analysis between the Datawarehouse and SAN BPaCES serverDocument and map all data transformation with SAN BPaCES IT Process.Identify any non standard coding within Model Point File (SAS) scripts.Propose regulatory data integration and usage solutions using UML diagrams

Finance & Actuarial Integration Programme, Lloyds Banking Group; To deliver a Study report with supporting evidence of findings on current actuarial data and business process for Model Point Files within heritage Scottish Widow (SW) Platforms.Identify the gap of SW data required for Sales & Business Reporting and Actuarial reporting which are impacted by other in-flight integration projects.Highlight any data overlap between SW Data Warehouse and other data storages identified through this study.Identify, and engage with key IT SME's within Scottish Widow Platform in Edinburgh.Deliver a 60 page Report on SW data usage on financial and actuarial reporting, with following evidence.SW SAS Process flow diagram, including Persistency data flow.SW Finance and Actuarial Architecture diagramSW raw data file documentationCobol Copy books of all SW Admin systems

Retail Distribution Review - Rufus And Scottish Widows Mainframe Analysis including DOC1 Output Solutions

Partnership in a 80 seater restuarant.

To deliver system analysis for integration project between Scottish Widows and HBOS IFA websites. Project SIX concentrated on Commission and Bulk Enquiry for heritage Scottish Widows and HBOS IFAs.To deliver Systems Use Case documentation with supporting UML diagrams.Arrange and run workshops with the business in order to clarify business requirements.To liaise and work with external partners (Space01)Delivered a working wireframes with multiple solutions for key stakeholders to consider.

Delivering Systems Analysis for Stakeholder ISA's and Pensions on Halifax and Bank of Scotland secure websites.Provided estimation for work on projects.Production of all AS-IS documentation including Complete UML Diagrams - Activity Diagrams, Class Diagrams, & Object Sequence DiagramsComplete Use Case, User Interface, and Functional Design Specification DocumentationsWireframe and HTML PrototypeDelivered multiple projects within EC - Bancassurance team, includingBoSIS Web MigrationAnti Money launderingWorked with the user to business and document the "As-Is" and "To-Be" business processes, business rules, and assist the development team in defining business process requirements and specifications.Produced Test scripts, considering all possible scenarios, to aid testers.Provided end-to-end UI analysis, Screen Design, documentation to map data, and process flow from disparate sources and business requirements.Managed constantly with changing business scope, with a professional attitude.Liaised with external business groups such as Space01 and LTS products.Knowledge transfer and Business Support to offshore colleagues and internal dev teams.Business and MI Analyst / Intranet Management - Retail Division

Manage & coordinate regional sales campaigns.Develop and manage regional Intranet site.Analyzing and evaluating regional performance data, Identifying and interpreting sales trends, producing quality management information. Distributing sales targets to 113 branches in South Sales and west. Customize packages such as Microsoft Excel and Visual Basic to reduce report production time - this often involves analyzing and collecting business requirements.