Farhan Abbasi Email and Phone Number

• Lead and manage a team of IT support specialists, providing guidance, training, and performance evaluations. • Oversee the daily operations of the IT support department, ensuring timely resolution of technical issues. • Coordinate with various departments to assess IT needs and deliver appropriate solutions. • Implement and maintain IT policies, procedures, and best practices to enhance system performance and reliability. • Manage IT projects, including upgrades, migrations, and deployments, ensuring adherence to timelines and budgets. • Serve as the primary point of contact for escalated technical issues, delivering effective and efficient resolutions. • Monitor and analyze support metrics to identify areas for improvement and drive continuous enhancement of services. • Collaborate with vendors to procure and maintain IT equipment and software, ensuring optimal performance and cost-efficiency.

Manages the program and complete delivery of IT Infrastructure solutions. Responsible for managing overall IT day to day operations to improve infrastructure costs, performance and end user satisfactionAssess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projectsExperience implementing packages and working with vendorsManaging 3 members IT team for entire company's Infrastructure support.Drive technology and security improvement for the infrastructure.

• Installed and maintained company’s computer systems and network;• Performed upgrades and installed updates;• Used remote access to perform troubleshooting when needed;• Maintained the LAN TCP/IP network;• Provided troubleshooting for Windows 7, 10 and Windows servers 2012 R2; • Installed and managed the Domain controller, File Server and Print Server; • Able to create and supervise computer applications and system upgrades; • Created and defined AD groups, users and user permissions; • Created network diagrams; • Install, configure, update and troubleshoot services for customers, such Ubuntu Linux OS level concerns, web server, database server; includes Apache, PHP, MySQL, FTP, SSH

• Installing and configuring Windows Server 2012 and 2016; • Create and maintaining customer user accounts, setting up roaming user profiles; • Implementing, and maintaining a Microsoft Windows Server 2012 R2, 2016 Active Directory infrastructure; • Creating Users, Groups, Computers, Organizational Units in Active Directory; • Configuring Domain Controller, Additional Domain Controller and Child Domain Controller; • Able to create and supervise computer applications and system upgrades;• Expertise with troubleshooting and maintenance of various operating systems; • Maintenance of routers and switches;

• Creating/deleting/disabling/unlocking/resetting of user AD in Windows 2012 and 2016 Server;• Applying Group Policies on Groups • Installing software's required to clients on need basis;• Creating and managing home drives for users;• Installing configuring and troubleshooting print and file servers;• Install, upgrade, support and troubleshoot Windows OS;• Diagnosed analyzed and resolved user PC software and hardware issues;

• Creating User Accounts and adding them to appropriate groups in Active Directory and handling issues related to user accounts;• Responding to User queries related to both network and Windows;• Creating home drives for users with folder permissions;• Responsible for hardware changes and up gradation of existing systems;• Monitor and maintain computer systems and networks;• Performing Active Directory, a Group Policies backup;• Member of the team developed e-newspaper of the organization. This include web developing and designing;