Farhan Bashir Email and Phone Number

I have been involved in significant projects, including the upgrading of the legacy system to core banking. Additionally, I successfully implemented web-based systems like the Government Pension Payment System and the Government Payment and Receipt System.As a Database Officer, my responsibilities encompass a wide range of tasks, including:Upgrading the legacy system to core banking: I collaborated with vendors and conducted user training sessions to ensure a smooth transition and adoption of the new system.Implementing web-based systems: I played an active role in the design, deployment, and user training of systems such as the Government Pension Payment System and the Government Payment and Receipt System.Database administration, management, and monitoring: I demonstrated expertise in ensuring the smooth operation of critical databases and troubleshooting any issues that arose.Ensuring 24x7x365 availability of databases: I implemented strategic measures like clustering, replication, and failover mechanisms to contribute to enhanced system reliability and uptime.Designing comprehensive backup policies: I developed and implemented backup schedules to ensure data integrity and disaster recovery preparedness.Data extraction and analysis.Execution of SQL scripts and packages: I proficiently executed SQL scripts and packages for various database-related tasks, including data transformation, migration, and validation.User roles and privileges administration: I managed user roles and permissions, granting and revoking access to ensure appropriate security controls and user permissions.Collaboration with vendors: I worked closely with vendors for system implementations, server design, and troubleshooting, ensuring optimal performance and reliability.User training: I conducted user training sessions for new systems, facilitating knowledge transfer and empowering users to effectively utilize the technology.

Worked in the capacity of Consultant /Manager IT and Database in Gender Responsive Policing Project of German International Corporation, Ministry of Foreign Affairs Germany & National Police Bureau, Ministry of Interior, Government of Pakistan. My responsibilities include• Ensuring smooth IT operations• Support to end users/Project/Developers• Database Administration• Database Support to Application Developers/Users• Backups Scheduling• Backup Restoration• User's Account creation/Administration • Data collection on violence against women across the country• Designing of online database management system of VAW • Communication with senior police officials• Conducting professional Trainings/ End user Trainings• IT Equipment Procurement/Installation/Maintenance• Resolving Database issues • Technical support to other Departments.

Worked in the capacity of Network Administrator in Electronic Government Directorate a professional body working under Ministry of Information Technology, Government of Pakistan I have detailed my other roles and responsibilities as under: Installation and troubleshooting of the network applications in multi-domain and multi–server LAN Configure/manage/monitor all networking equipments (routers, Switches, DSL modems, Firewalls etc.) Installation and configuration of software including operating systems (Windows server2003, Windows XP & Cisco IOS), customized ERP solution, enterprise antivirus solution, office productivity software and email collaboration software Communicate and liaise with Data Center/ISP staff for ensuring reliable, smooth and stabilized network security Vendor management during installation and rollout of network at respective divisions Website update and maintenance Chief/Deputy Commissioner Office (CDCO) Application Administration Active Directory Management/LAN Management. DNS, DHCP, Proxy, Exchange Server Management WSUS, SAN, LCS, Tivoli Servers Management. IBM Blade Center (Chassis H) Management. Web/ Mail/FTP Server Management Administration of Microsoft Office Communication Server Ensure smooth performance of network and systems interaction with end users and provide technical support on network related issues like connectivity with servers, PCs and other equipment on LAN/WAN Interaction with end users to provide support regarding software and hardware related issues. Computer orientation and on-the-job training to newly hired staff Technical support to other government departments

As a Customer Support Executive at Ufone GSM, the leading mobile service provider in Pakistan managed by Emirates Telecommunication Corporation (Etisalat), I was responsible for delivering exceptional customer support to a diverse customer base of approximately 20 million users. Ufone GSM boasts network coverage in nearly six thousand locations nationwide.During my tenure, my main roles and responsibilities included:Providing online solutions to clients: I effectively communicated with customers to understand their concerns and provided timely and accurate solutions to their queries or issues. This involved utilizing technical knowledge and troubleshooting skills to address a wide range of customer inquiries.Resolving clients' issues and logging tickets: I promptly identified and resolved customer issues, ensuring that all relevant information was accurately documented in the ticketing system. This allowed for efficient tracking and follow-up on customer concerns, ensuring a satisfactory resolution.Ensuring customer satisfaction and retaining customer trust: I prioritized customer satisfaction by demonstrating empathy, active listening, and effective problem-solving. I remained patient and calm while addressing customer complaints or frustrations, aiming to build long-term trust and loyalty.By effectively handling customer interactions and providing reliable support, I contributed to Ufone GSM's reputation for delivering exceptional customer service. I consistently strived to exceed customer expectations, maintain a high level of customer satisfaction, and foster positive customer relationships.