Led the strategic direction and overall management of Power Grid Division, overseeing all aspects of operations and driving performance improvement initiatives.Provided leadership and guidance to a team of 50 professionals, fostering a culture of accountability, collaboration, and innovation.Developed and implemented strategic plans to achieve divisional goals and objectives, aligning with organizational priorities.Directed budgeting, resource allocation, and financial planning activities to ensure efficient utilization of resources and optimal performance.Established key performance indicators (KPIs) and metrics to track progress and evaluate divisional performance, implementing corrective actions as needed.Collaborated with cross-functional teams to identify opportunities for process optimization, cost reduction, and revenue growth.Cultivated relationships with key stakeholders, including clients, partners, and vendors, to enhance collaboration and drive business outcomes.Championed initiatives to enhance operational efficiency, streamline workflows, and improve service delivery quality.Provided mentorship and professional development opportunities to team members, promoting a culture of continuous learning and growth.Stayed abreast of industry trends and best practices, leveraging insights to inform decision-making and drive innovation within the division.

Strategic and results-driven Operations Manager with an 11-month tenure at Sumou AL Maarifa. Adept at leading cross-functional teams, optimizing operational processes, and driving organizational growth through innovative strategies and collaborative leadership.Key Responsibilities:Provided visionary leadership to the operations team, fostering a culture of excellence, teamwork, and continuous improvement.Collaborated closely with the CEO and executive team to develop and execute operational strategies aligned with the company's mission and goals.Streamlined operational workflows, identifying inefficiencies, and implementing solutions to enhance productivity and resource utilization.Oversaw budget management, ensuring prudent allocation of resources to achieve operational and financial targets.Led cross-functional teams in the implementation of process improvements, technological advancements, and operational best practices.Established key performance indicators (KPIs) to measure operational performance, track progress, and drive data-informed decisions.Developed and maintained strategic partnerships with key vendors, suppliers, and stakeholders to optimize supply chain management.Championed change management initiatives, ensuring effective communication and smooth transitions during periods of change.Ensured compliance with industry regulations, quality standards, and ethical practices within the organization's operations.Represented the company to clients, partners, and industry stakeholders, reinforcing its commitment to operational excellence.Key Achievements:Spearheaded an operational restructuring project that resulted in an 8% reduction in production costs and a 6% increase in efficiency.Led the successful implementation of a new inventory management system, reducing stockouts by 40% and improving order fulfillment rates.

Experienced Senior Procurement Specialist with a demonstrated history of optimizing procurement processes and vendor relationships during my 6 months at Sumou Al Maarifa. Skilled in contract negotiation, strategic sourcing, and cost-effective procurement strategies.Key Responsibilities:Led end-to-end procurement processes for various goods and services, ensuring timely acquisition and cost savings for Sumou Al Maarifa.Collaborated closely with internal stakeholders to understand project requirements, technical specifications, and budget constraints.Conducted thorough market research and supplier evaluations to identify reliable vendors offering competitive pricing and high-quality products.Negotiated contracts and agreements with vendors to secure favorable terms, including pricing, delivery schedules, and warranty provisions.Managed vendor relationships, addressing issues promptly, resolving disputes, and fostering long-term partnerships for mutual benefit.Oversaw procurement for critical projects, ensuring materials and services were delivered on time to meet project milestones.Contributed to the development and implementation of procurement policies and procedures to streamline processes and enhance compliance.Collaborated with cross-functional teams to identify cost-saving opportunities, reduce procurement risks, and enhance operational efficiency.Generated and analyzed procurement reports, tracked key performance indicators (KPIs), and presented insights to management.Assisted in the implementation of procurement software solutions to streamline workflows, improve data accuracy, and facilitate reporting.Key Achievements:Successfully negotiated a contract with a key vendor, resulting in a 30% reduction in procurement costs.Led the procurement process for a critical project, ensuring materials were delivered ahead of schedule, saving valuable project time.

Dedicated and customer-focused Customer Care Agent with a proven track record of delivering exceptional service and support during my 3.3 years at Virgin Mobile KSA. Passionate about assisting customers, resolving issues, and ensuring a positive brand experience.Key Responsibilities:Served as the first point of contact for customers, providing prompt and courteous assistance via multiple communication channels, including phone, email, and live chat.Demonstrated expert knowledge of Virgin Mobile's products and services, addressing inquiries, and educating customers on features and benefits.Assisted customers in resolving technical issues, billing inquiries, service disruptions, and other concerns, ensuring quick and satisfactory solutions.Accurately document customer interactions, maintaining detailed records of inquiries, actions taken, and resolutions provided.Utilized customer relationship management (CRM) software to manage and track customer cases, ensuring effective follow-up and closure.Collaborated closely with cross-functional teams, including technical support and billing departments, to ensure swift resolution of complex issues.Showcased empathy and patience in managing challenging customer situations, turning potential issues into positive experiences.Proactively identified opportunities to upsell and cross-sell services, contributing to revenue growth and increased customer satisfaction.Participated in ongoing training sessions to stay updated on product knowledge, company policies, and customer service best practices.Contributed insights to improve customer service processes, suggesting enhancements to streamline workflows and improve customer experiences.Key Achievements:Received customer commendations for exceptional service and positive interactions.Assisted in the development of a comprehensive customer service knowledge base, contributing to faster issue resolution and training new team members.

Results-driven Assistant Business Development professional with 1 year of experience in a startup environment, contributing to the growth and market penetration of the "Abo5" application. Passionate about leveraging entrepreneurial strategies to drive user acquisition, partnerships, and revenue expansion.Key Responsibilities:Collaborated closely with the business development team to develop and execute strategies for the promotion and adoption of the "Abo5" application.Conducted market research to identify potential target markets, user segments, and opportunities for expansion.Assisted in identifying and establishing partnerships with key industry players to enhance the application's visibility and user base.Actively participated in the creation of business proposals, presentations, and pitch decks for potential investors and partners.Conducted competitive analysis to stay informed about market trends, user preferences, and opportunities for differentiation.Supported user acquisition efforts through social media campaigns, online promotions, and targeted marketing initiatives.Assisted in the planning and execution of product launch events, trade shows, and other promotional activities.Collaborated with the product development team to provide insights on user feedback, feature requests, and enhancements.Contributed to the development of sales collateral, marketing materials, and product documentation.Assisted in tracking key performance indicators (KPIs) related to user engagement, conversion rates, and revenue growth.Key Achievements:Instrumental in forging partnerships with Local Discounted Price supermalls, resulting in an 8% increase in application visibility and downloads.Coordinated a successful product launch event, generating 3K+ of sign-ups within the first 2 months.Developed a streamlined onboarding process for new users, resulting in a 3% increase in user retention.

Dedicated Android and iOS Application Consultant with 8 months of hands-on experience specializing in daily use/disposable E-commerce products. Proficient in guiding mobile application development from concept to implementation, ensuring seamless user experiences and high-quality solutions.Key Responsibilities:Collaborated with cross-functional teams to define mobile app requirements, functionalities, and user experience for daily use/disposable E-commerce products.Conducted thorough market research and competitor analysis to identify trends and opportunities in the E-commerce app landscape.Assisted in crafting user-centered mobile app designs and wireframes, optimizing for intuitive navigation and engagement.Provided technical guidance to development teams, ensuring adherence to best practices, coding standards, and performance optimization.Participated in the testing phase, reviewing app functionality, identifying bugs, and suggesting improvements for a smooth user experience.Offered insights on integrating innovative features and technologies, enhancing the app's competitiveness in the E-commerce market.Collaborated with quality assurance teams to ensure that the app met high standards of functionality, performance, and security.Assisted in user acceptance testing, gathering feedback, and implementing necessary changes to address user preferences and needs.Supported the app's deployment to app stores, ensuring compliance with platform-specific guidelines and requirements.Key Achievements:Contributed to the successful launch of the Abo5 App, garnering 8K+ downloads within the first 4 Months.Provided crucial insights that led to a Product alignment as Super Market implementation, resulting in a 12% increase in user engagement.Collaborated with the design team to optimize the user interface, resulting in a 5% reduction in user bounce rates.

Strategic Information Technology Purchasing/Procurement Manager with over 1 year of experience in optimizing procurement processes and managing vendor relationships. Adept at identifying cost-saving opportunities while ensuring the timely acquisition of IT hardware, software, and services.Key Responsibilities:Led end-to-end procurement processes for IT-related products and services, ensuring on-time delivery and cost-effectiveness.Collaborated closely with internal stakeholders to define IT procurement requirements, specifications, and budgetary constraints.Conducted market research and supplier evaluations to identify reliable vendors offering competitive pricing and high-quality products.Negotiated contracts and agreements with vendors to secure favorable terms, including pricing, delivery schedules, and warranty provisions.Managed vendor relationships, addressing issues, resolving disputes, and fostering partnerships for long-term collaboration.Developed and maintained procurement policies and procedures, ensuring compliance with company standards and industry regulations.Worked with cross-functional teams to align procurement strategies with organizational goals, contributing to overall business growth.Monitored inventory levels and procurement trends to optimize stock levels and reduce excess inventory costs.Collaborated with finance and accounting teams to track procurement expenses, maintain accurate records, and control budget adherence.Implemented procurement software solutions to streamline purchasing workflows, enhance data accuracy, and facilitate reporting.Key Achievements:Achieved an 18% cost reduction in IT procurement expenditures through strategic negotiations and vendor management.Introduced a vendor performance evaluation system, leading to improved vendor accountability and enhanced service quality.

Experienced Information Technology Administrator with a proven track record of successfully managing complex IT infrastructure and providing technical support to ensure seamless operations. With 9 years of hands-on experience, I possess a deep understanding of network administration, system maintenance, and IT security protocols.Key Responsibilities:Orchestrated the administration of 5 servers, ensuring their optimal performance, security, and availability.Managed 18 network devices, maintaining network integrity, and troubleshooting connectivity issues to minimize downtime.Implemented and maintained security protocols, including firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats.Collaborated with cross-functional teams to plan and execute IT projects, such as server migrations, hardware upgrades, and software rollouts.Conducted regular system audits to identify vulnerabilities and ensure compliance with industry standards and company policies.Provided technical support to end-users, addressing hardware and software issues promptly and effectively.Led disaster recovery planning and testing, ensuring business continuity in the event of unforeseen disruptions.Administered user accounts, permissions, and access rights, ensuring data integrity and adherence to data privacy regulations.Monitored and managed system backups, maintaining reliable data backups and disaster recovery procedures.Implemented virtualization technologies to optimize server resources and reduce hardware costs.Key Achievements: