Farhan Qureshi Email and Phone Number

Dynamic Team Leader in Human Resource Operations, overseeing a 25-member team. Specializing in workforce absence management, I excel in transitioning new projects and navigating Block Leave of Absence for diverse US leave types and regions. Proactively engage with clients for process stabilization, demonstrate expertise in building and updating process documents for a robust workflow. Adept at training new team members, actively participating in client calls, and engaging in strategic discussions with management. Committed to driving operational excellence through effective leadership and continuous process improvement.

Accomplished HR professional with a successful transition of US block leave of absence processing for the California region. HR Subject Matter Expert in Workforce Absence Management & Employee Benefits, driving productivity, efficiency, and effectiveness. Proven expertise in analyzing historical case patterns, budget balancing, and maintaining detailed records. Excelled in active listening, accurate day-to-day duties, and collaborative teamwork to achieve SLA targets. Managed 30-50 absence-related cases daily, provided floor support, and ensured timely project completion. Proficient in creating and maintaining reports, actively addressing customer concerns, and preparing various written communications, including training planners for onboarding new team members.