- Collaborated with Committee chairs to conduct a comprehensive review of terms of reference, aligning them with Board objectives and regulatory compliance ensuring their relevance and coherence.- Led a thorough review of the organisation's complaints management process for its student community. Worked closely with the institute's council, resulting in the implementation of comprehensive procedures aligned with sector best practices and regulatory guidelines.- Worked extensively with the Board to formulate a robust strategic risk and assurance framework. Implemented a new risk register that serves as a focal discussion point at Board of Trustees meetings, enhancing the charity's ability to understand and manage risks effectively.- Spearheaded the development of GDPR policy, data-sharing protocols, and ROPA tailored to the specific needs of the institute. Ensured compliance with data regulations and equipped staff to handle Subject Access Requests (SARs).- Conducted a comprehensive review of the Council member election process, aligning it with updated Byelaws. Digitally enhanced the process, increasing member participation and ensuring adherence to governance procedures.- Developed a comprehensive Board and Committee Operational Guidance, providing digital access links to relevant governing documents. This facilitates member navigation of governance procedures and increases competency in executing their roles.- Collaborated with Far East branches, specifically in Japan and Singapore, to revise local branch constitutions. Enabled branches to adhere to local regulatory compliance and operate within the institute's governance framework, securing funding for their health and safety initiatives.

• Responsible for all governance, risk management, legal, policy function and performance management for the organisation.• Responsible for the administration of the Board and Committees as the Company Secretary. • Designated Data Protection Officer, dealing with data breaches and providing training and advice across the business regarding data processing, and management. • Management and maintenance of all the association’s governance registers.• Headed up an in-house legal team to provide support to the business, reducing the use of external providers. This has reduced significant costs to the business• Undertaken Board appraisal and skills audit, this has supported the recruitment process and succession planning. • Undertaken full review of the policy framework and this has led to streamlining of the development, review, and approval process across the business.• Developed a new governance framework for board assurance and internal control, leading to acquiring substantial assurance from internal auditors. • Working with the Performance Team supported a refresh exercise of the KPI framework with the view to developing a performance dashboard in PowerBi. The dashboard will provide live data and intelligence to managers and senior leadership of the operations of the business.• Worked with the senior leadership team, to review the Strategic Risk and Assurance Register. This work has led to the consolidation of the risk areas providing a much clear understanding of key controls that are in place.

- Member of the Leadership Team.- Responsible for governance matters and Board administration. - Advisor to the Board and Leadership Team on the interpretation of legislative and regulatory requirements.- Manage the annual programme of internal audit services including building effective relationship with the provider.- Project management of a number of governance initiatives.- Responsible for developing and renewing policy framework, through the implementation of a risk based approach. - Development of a simplified policy approval process and delivered accessible guidance for all staff.- Responsible for risk management across the organisation, including working with Board to develop its risk appetite and Board Assurance Framework. - Responsible for business/data analyst function, raising profile across the business.- Developed and delivered business intelligence programme for whole organisation focused on transforming the strategic and practical approach to business intelligence, business improvement, performance management and data quality. Worked with all levels of the business to embed arrangements and raise understanding. - Improved performance management, including scoping and implementation of a new performance management framework and a technical review of KPIs to ensure data integrity.- Worked closely with the CEO and Leadership Team on developing the five-year corporate plan.- Reviewed the approaches to equalities and diversity, tenant participation and self-evaluation, developing and implementing workable policies and frameworks. - Reviewed standing orders, terms of reference and governance policy framework, ensuring full compliance against the CHC Code of Governance and regulatory requirements.- Organised governance reviews and appraisal for board of management, helping to putting in place improved arrangements for recruitment, succession planning and induction.

• Played a leading role in the development and management of the Performance Management Framework working with Heads of Service. • Developed a performance dashboard to report KPIs to the Leadership Team and Board • Led service reviews across key functions of the business, identifying areas for improvement.• Developed the Single Equality Scheme and chaired the Group to implement the scheme across the business. • Scoped and delivered high-visibility projects around customer satisfaction and engagement, providing strategic direction.• Lead the STAR survey project and used the intelligence to make tangible service improvements for tenants. • Reviewed and revised corporate performance management framework to align with the commissioner's and regulators’ expectations.

• Undertaken data analysis and report writing for Committees, Tenants Panel and Tenant Scrutiny.• Working with managers across the association lead on policy development, reviews and impact assessments. • Assisted in strategy formulation and implementation. • Undertaken external PR communication with stakeholders. • Kept abreast of and compliance with legislation and sector code of practice. • Undertaken service reviews working with the performance team. • Kept abreast of changes in legislation and regulatory compliance for the housing sector.

• Member of the policy team. • Working across the organisation to undertake policy development, reviews, and implementation. • Undertaken extensive research on, barriers to accessing social housing, dementia care and housing. • Authored articles for the tenant magazine, websites and other communication channels.