Farid Dedhar Email & Phone Number

Seattle, Washington, United States

In my role as Managing Director at True North Ventures, LLC, I led a team in developing innovative business and technology consulting services. With a focus on business process transformation leveraging AI technologies, cloud strategy consulting, and M&A project management, I helped clients achieve their strategic goals. Strategic Impact:⬥ Led a nationwide franchise business process transformation to the cloud and implemented Copilot Studio/Agents to automate ticketing processes, increase self-service to corporate knowledge sources resulting in reducing churn by 30%.

As the leader of the M&A Integration Program for North American acquisitions, I oversee the seamless integration across all functional areas, including HR, IT, Operations, and Services. My primary responsibility is to ensure that integrations are completed on time and within budget, aligning with the strategic objectives of the acquisitions. I manage potential risks and maintain constant communication with executive stakeholders to ensure transparency and alignment throughout the process.

Redmond, Washington, Us

I spearheaded a program to support Azure’s 500 global customers with their cloud strategy for SAP and complex low-latency requirements. My responsibilities included managing 3 of Azure’s top ten customers with their cloud strategy and meeting their unique needs.I oversaw a dedicated team of twenty professionals who delivered personalized and high-quality service to Azure’s strategic customers. Our mission was to deliver a seamless experience, addressing complex computer/storage architecture and deployment challenges. We aimed to advance the customer experience and increase productivity by improving the accessibility of capacity and enhancing Azure's capacity management processes through system integration, product road-mapping and tooling improvements.My staff collaborated across Azure engineering, customer support, solution architects, business, and account teams worldwide to tackle challenging global deployments obstacles faced by top revenue-generating clients. STRATEGIC IMPACT ⬥ Improved SAP workload deployments, increasing success rate from 53% to 99% and unblocking over $300M in recurring revenue through process and system improvements⬥ Secured C-level sponsorship for 17 projects, resolving tooling and platform gaps across Azure services and operations.⬥ Built predictive capacity demand and fulfillment plans for rolling 12 months, implementing highly collaborative engagement across global customers' Lines of Business. ⬥ Recognized by executive leadership team at Azure's fastest-growing global customer for delivery excellence and meeting complex requirements. ⬥ Received Microsoft Culture Award for demonstrating growth mindset and customer obsession, 2020.

Redmond, Washington, Us

As the Capacity Manager for APAC Regions, I oversaw capacity management to meet the growing demands of cloud Azure customers. My main priority was to ensure the regions remained at a healthy capacity to fulfill the needs of both regional and global customers. Supporting rapid growth amidst complex supply chain limitations was a key challenge in the role. I was responsible for driving "get to green" plans for 25 regions facing capacity constraints. To overcome numerous obstacles, I led cross-functional virtual teams of up to 20 members and directly managed a group of 10 vendor staff. We prioritized capacity allocation, improved demand signals, accelerated new capacity deployment, optimized internal usage, and resolved stranded capacity issues.STRATEGIC IMPACT⬥ Achieved $100M in R&D savings by process improvements, optimizing operations and relocating internal workloads to underutilized regions, freeing up capacity in high-demand customer areas. ⬥Significantly impacted global cloud revenue, customer experience, and satisfaction by retaining and expanding enterprise customers onto Azure despite global capacity constraints.⬥Led "get to green" initiative, recovering 25 critical regions worldwide without losing any top 500 customers.⬥ Founded Global Capacity Business Intelligence Team, developing comprehensive BI/analytics tools, processing billions of records daily. Provided valued insights and near real-time customer usage analytics, enabling implementation of workload-shaping automation and improving the overall customer experience.

Redmond, Washington, Us

Collaborating with a global leadership team, I enhanced data center operations and construction projects by establishing a centralized Project Management Office (PMO) office. We aimed to improve efficiency and effectiveness to support the rapid growth of distributed data center facilities and operations.I led a virtual team of 30 individuals and took accountability for supporting hundreds of employees in the distributed data center operations.Establishing new PMO standards and processes were essential to effectively manage over 20 outsourced project managers and keep projects on track. We developed a maturity plan to reduce service backlogs and identify potential failure points. Risk management and mitigating strategies were prioritized to ensure timely and cost-effective delivery of data center buildouts. STRATEGIC IMPACT⬥ Established a centralized PMO office, improving construction project tracking, streamlining issue resolutions, and strengthening risk management and mitigation planning.⬥ Reduced ticket backlog 50% within 3 months.⬥ Resolved issues to minimize outages proactively, spearheading design and implementation of predictive analytics for data center core infrastructure, focusing on power and cooling.

Redmond, Washington, Us

As the Business Manager and team leader for the Global Foundation Services Team (Data Centers, Supply Chain, Networking, Field Planning, and Automation), I supported the Corporate Vice-President improving business performance and measurement programs while establishing a steady rhythm for the business.My main objective was to enhance organizational agility by leading the planning process for company-wide commitments and ensuring proactive tracking of shared initiatives. The work involved defining KPIs for each business team and conducting monthly business reviews, quarterly leadership meetings, and supporting annual budgeting and resource planning.I developed a sophisticated scorecard and metrics consolidation process to streamline the tracking and reporting of organizational and operational performance across the team’s five business units. This activity clarified business unit contributions in meeting team and organizational goals. STRATEGIC IMPACT⬥ Reduced operating costs $1.2M, consolidating report platforms across Global Foundation Services (GFS) team. ⬥ Established top level Key Performance Indicators (KPIs) for managing key business functions and performance improvements resulting in improving uptime to over 99.99%. ⬥ Improved efficiency by enhancing the collection, management, and reporting of over 350 metrics and KPIs. Streamlined monthly business review and scorecard process by eliminating 128 out of 165 steps, resulting in timesaving of over 150 hours per month across teams.

Redmond, Washington, Us

As a vital member of a company-wide virtual team, I led the venture integration team for data center and infrastructure teams for Microsoft acquisitions worldwide.I provided direction to a team of six individuals and oversaw deals with a range of up to $6B.The challenge of the role was to establish a new team and capability from scratch to manage the M&A process, including everything from due diligence through integration for acquisitions and divestitures with online services and data centers.STRATEGIC IMPACT⬥ Achieved millions in operating cost reductions, leading integrations like Ciao, FAST, and Clickstream.⬥ Ensured seamless and efficient transitions of online service acquisitions into Microsoft. Secured program funding and established robust framework and process to mitigate risk.⬥ Recognized for performance excellence, receiving Microsoft Venture Integration Award and Microsoft ICE Deal Award.

Redmond, Washington, Us

As a Manager of Managers, I led a business turnaround effort for a team facing multiple challenges, including going over budget, missing delivery deadlines, and producing work of subpar quality, which harmed internal customer satisfaction.I directed a team of 32 full-time employees (FTE) and 250 vendors, including product managers, developers, testers, and offshore vendors spread across eight European countries and the Asia Pacific region.Under my leadership, we successfully developed and implemented a range of business field applications for the company's global subsidiaries, excluding the U.S. The applications covered various areas, including sales and marketing systems, customer service and support, HR and payroll systems, and finance. STRATEGIC IMPACT⬥ Surpassed stretch goals, elevating on-time delivery from 26% to 96% in just 12 months using agile methodologies.⬥ Enhanced project performance by improving on-budget delivery from 19% to 100% within 18 months. ⬥Improved on-time delivery and product quality while reducing costs by over 60%. Outsourced development and testing functions to India and China in the first year and reduced vendor staff by 50%.⬥Obtained first green standing on CIO Scorecard, recognized for outstanding security and compliance with field applications.

COMPANYBluWater is a consulting firm providing IT, SOX, security, and IT management consulting services to Fortune 500 companies. STRATEGIC IMPACTMicrosoft Corporation⬥ Directed development planning and governance processes for new international IT delivery model.⬥ Created more efficient and lightweight SDLC, providing strategic insights and processes to streamline Software Development Life Cycle (SDLC) and SOX controls.

I launched a management consulting firm, assisting startups with financing strategies and building their business plans and go-to-market strategy for new products.STRATEGIC IMPACT⬥Established initial customer base and secured funding for Lockdown Networks, TriVenture, Endeavor Consulting, and CRM on Target.

San Jose, Ca, Us

I joined Netigy Corporation as the head of the Pacific Northwest consulting practice, responsible for managing customer delivery and achieving P&L goals. Netigy Corporation was an early-stage Cisco partner specializing in enterprise-wide network infrastructure, security, and management solutions.STRATEGIC IMPACT:⬥Improved team utilization from 60% to 90%.⬥Achieved over $2.4 million in revenue within the Pacific Northwest region in 6 months.

In

COMPANYCovansys is a global consulting firm that provides various technology consulting services, such as PeopleSoft, SAP, custom application development, offshore development, infrastructure, and business process re-engineering. With revenues exceeding $500M, Covansys is a significant player in the industry.I led the Network Infrastructure and Operations Practice which involved P&L management, staff recruitment and development, defining products and services, overseeing project and delivery management, and supporting business development efforts.STRATEGIC IMPACT⬥Delivered multiple projects concurrently, ranging from $450K – $2.3M in service value for clients from diverse industries: hi-tech, healthcare, e-commerce, manufacturing, environmental engineering, utilities, government, and financial services.⬥Grew customer base 40% and increased revenue 60% within 2 years.⬥Recognized for performance and promoted to Director for PNW offices overseeing customers and delivery engagements across Washington, Oregon, Idaho, and California.

Education record

Bachelor Of Science - Bs