As a Operations Team Lead at EmblemHealth, I lead projects and manage leadership reports for commercial and labor large groups renewals. I also provide training and resources to team members on new processes and systems, and create policies and procedures for department auditing.I have a Master of Public Health (MPH) degree in Health Policy Management from CUNY Graduate School of Public Health and Health Policy, where I gained knowledge and skills on health policy analysis, evaluation, and advocacy. I apply these skills to conduct monthly audits, conduct in-depth research, and identify root cause analysis for escalated issues in the health insurance industry.I have a strong background in customer success, problem solving, and presentations, which I developed through my previous roles as Case Installation Sr. Specialist and Case Installation Resolution Specialist at EmblemHealth. Where I collaborated with sales teams, account managers, and other departments to ensure groups are installed with minimal errors. Provide concierge services to Medicare and large group members. I also maintained and presented leadership reports and dashboards to Senior Leadership.I am passionate about improving the quality and access of health care services for diverse populations, and I am motivated by the challenges and opportunities in the health insurance sector. My goal is to leverage my experience and education to contribute to the strategic vision and operational excellence of Healthcare.
