Faris Aditya Email & Phone Number

Jakarta, Indonesia

• Communicating and cooperating well with the IT team regarding updated product feature and other product developments.• Organizing training program materials related to the SMART Platform (Online Proctoring, Video Recorded Interview) and related products.• Able to provide good product training to external (prospective clients & existing clients) and also internal related to SMART Platform products and other products.• Working closely with the Sales team as well as Client Services to help the flow of training for prospective prospects as well as existing clients.• Reports related to training results which can be used as insight.

Jakarta, Indonesia

• Manage the CSA (Client Service Associate) team which is responsible for the implementation of the GajiCermat application and also the ecosystem of it• Reviewing client requirements, developing project plans and ensuring that implementation is completed on time, and meets client expectations• Collaborate with Product and IT Development teams and ensure compliance with all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems• Collaborate with the financial services team to be able to provide complete products (payroll systems and loans)• Monitor and prepare guidance materials related to the GajiCermat application and its entire ecosystem

Jakarta, Indonesia

• Develop and provide training solutions that meet business needs; make support available; integrating support with routine job functions• Develop team training skills to deliver a high standard of service• Carry out external training to clients (face to face or virtual) about the Karyaone application• Analyze user needs regarding the required applications related to business processes• Prepare & compile training material modules

Progresstech

• Able to use the application in each features so that it can explain and conduct training to application users• Make training schedules according to the needs and standards of the Training Need Analist• Analyze user needs regarding the required applications related to business processes in the department• Prepare & compile training material modules• Carry out external training to clients (face to face or virtual)• Creating training documentation and evaluation

Greater Jakarta Area, Indonesia

• Providing a description of the products• Providing help and advice to customers/affiliate and internal staff related to our products and service• Providing product consultancy services with customers/affiliate in the region

Erajaya Plaza

• Helping to develop and implement customer service policy for an entire company• Managing a team of customer service staff• Providing help and advice to customers related to our products and services• Investigating, handling, and solving customer complaints or any major issues• Developing feedback or complaints procedures for customer to use• Training staff to deliver a high standard of customer service

Greater Jakarta Area, Indonesia

• Monitor and ensure the operations of the tenant goes well• Maintain a good relationship with all the tenants• Help promote the products of the tenants to increase visitors• Create events with small and large scope• Making license related to tenant

Oakwood Apartement, Mega Kuningan

• Perform front counter duties with professional manner and warm hospitality• Administrate membership database• Check in all members with the right process• Answer all incoming calls• Accurately process and record all transactions in receipt and precisely rung into the till• Maintain constant communication with FOHM

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication

Diploma Degree, Public Relations, Advertising, And Applied Communication