✓Supervise the daily operations of multiple branches, ensuring that all operational activities, including shipments, deliveries, and pickups, are carried out efficiently.✓ Lead and manage branch staff, including couriers, warehouse personnel, and administrative teams, ensuring proper training, performance evaluation, and staffing levels.✓ Troubleshoot and resolve issues related to delayed or misplaced packages, ensuring quick resolution and minimal customer impact.✓ Oversee the overall performance of the branch network, identifying bottlenecks or inefficiencies in the operations.✓ Handle escalated customer complaints and operational issues, ensuring quick and effective resolutions.✓ Implement best practices for logistics management, ensuring that resources are utilized effectively, and operational waste is minimized.✓ Oversee inventory management at the branch level, ensuring sufficient supplies of packaging materials, equipment, and other operational resources.✓ Achieved a top 3 ranking for branch Key Performance Indicators (KPIs) in Malaysia.

✓ Specialize in monitoring, analyzing, and optimizing network performance to ensure reliability, security, and efficiency. ✓ Continuously monitor the performance of the network infrastructure across multiple sites, ensuring high availability and low latency.✓ Ensure that all network systems comply with industry standards and internal policies.✓ Handle network-related incidents, ensuring quick response and resolution to minimize impact on operations.✓ Ensure network security protocols are followed, protecting against external threats and vulnerabilities.✓ Work closely with cross-functional teams, including IT, logistics, and customer support, to align network quality standards with operational needs.

✓ Cultivated and managed strong client relationships, resulting in repeat business and high client satisfaction.✓ Led negotiations to secure favorable contracts, ensuring win-win outcomes that fostered long-term client relationships.✓ Identified and engaged potential clients through targeted outreach and networking, successfully building and maintaining a robust sales pipeline.✓ Developed and executed customized sales strategies tailored to client needs, consistently achieving and exceeding sales targets.

✓ Oversaw daily operations across Customer Distribution Center, ensuring timely execution of tasks and adherence to quality standards.✓ Implemented process improvements, resulting in increased headcount efficiency.✓ Led a team of 30, providing guidance, coaching, and performance evaluations.✓ Fostered a collaborative work environment, promoting teamwork, and resolving conflicts to maintain high employee morale.✓ Collaborated with cross-functional teams to drive operational efficiency, streamline processes, and deliver outstanding customer service.✓ Conducted regular audits and implemented quality control measures to ensure compliance with industry regulations.✓ Handled operational challenges, such as delays, misrouted packages, and equipment malfunctions, ensuring quick resolutions to minimize disruptions.

✓ Oversaw receiving and distribution operations, ensuring accurate and timely processing of incoming and outgoing shipments.✓ Utilized inventory management software to track stock levels, monitor trends, and generate reports for management review✓ Receiving, inspecting, and verifying incoming goods against invoices or other documents, recording shortages and rejecting damaged goods.✓ Operating and maintaining warehouse equipment, such as pallet jacks.✓ Providing customer service by answering questions and helping with locating items in the store.✓ Team leader overseeing a team of 11 members in managing the warehouse.

✓Organize operations and achieve demanding schedule targets.✓Conducted daily inspections and audits to ensure compliance with safety, quality, and environmental standards.✓ Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.

✓ Organized and maintained tax documents, including financial statements, tax filings, and client correspondence, ensuring all records were up-to-date and easily accessible.✓ Assisted in the preparation of individual and corporate tax returns, ensuring accuracy and compliance with relevant tax laws and regulations.✓ Gained hands-on experience with tax preparation software and other financial tools, improving efficiency in tax processing and reporting tasks.✓ Worked closely with senior tax professionals, contributing to various tax-related projects and gaining practical experience in the field.