• Spearheaded the development and implementation of comprehensive HR services frameworks tailored to meet diverse client needs.• Designed and rolled out innovative employee development programs, enhancing talent retention and career progression opportunities.• Established standardized SOPs for key HR processes including recruitment, onboarding, performance management, and disciplinary procedures.• Ensured adherence to regulatory requirements and industry best practices, resulting in improved operational efficiency and compliance.• Provided strategic HR consultation to senior management and client organizations, aligning HR strategies with business objectives.• Developed and implemented engagement initiatives and recognition programs, fostering a positive work culture and enhancing employee satisfaction.• Led initiatives to improve communication channels and feedback mechanisms, resulting in increased employee morale and retention rates.• Streamlined HR processes through automation and optimization strategies, reducing administrative overhead and enhancing service delivery efficiency.

• Led and supervised the tele sales team in Malaysia, achieving monthly sales target of RM500,000.• Implemented training programs and performance incentives, resulting increase in team productivity for CR of 70% and DR of 80%• Developed and implemented customer support strategies, improving response times and customer satisfaction scores.• Established protocols for handling customer inquiries and complaints, ensuring timely resolution and service excellence.• Oversaw warehouse operations including inventory management, order fulfillment, and distribution logistics.• Implemented efficiency improvements that reduced warehouse turnaround times and optimized storage space utilization.• Managed end-to-end recruitment processes, from sourcing candidates to onboarding and training new hires.• Conducted performance evaluations and career development plans for team members, fostering a high-performance culture.• Managed payroll administration and ensured compliance with labor laws and company policies.

• Managed the registration with the Government Bodies and Agencies.• Introduced the induction and onboarding process for the employees.• Integrated the HR Information System (HRIS) (HERDHR)• Administered monthly and weekly payroll as well as the statutory deduction.• Consulted the management on the Malaysia’s Law and Acts.

• Fixed term freelance position.• Developed and managed policies and employee handbook.• Introduced the induction and onboarding process for the employees.• Integrated the HR Information System (HRIS) (HERDHR)• Administered monthly and weekly payroll as well as the statutory deduction.• Consulted the management on the Malaysia’s Law and Acts.

• Oversaw the full spectrum of HR for eight (8) company (group of company).• Designed new Salary Structure with proper increment scheme in the Annual HR Plan (AHRP).• Formed a Hiring Benchmark as future hiring reference for the company.• Developed and reviewed company/HR policies for further improvement• Enhanced employee engagement with activities.• Supervised the Admin team on Office and Asset Management.• Persuaded the use of HRIS (TimeClockwizard>Jibble>HERDHR).• Integrated the task monitoring with the new Task Management system (Todoist).• Reviewed manpower plan and strategies in accordance with the business needs.• Explored and surveyed new Job Portal (Fastjob, Jobstore,etc) for the company.• Calculated payroll with timely and accurate processing of payroll transactions (HR2000).

• Oversaw the full spectrum of HR for two (2) group of company.• Collaborated with department heads on manpower requirement and planning.• Introduced the HRIS (Kakitangan) as the Leave Management System.• Converted the Time & Attendance System from the punch card system to the HRIS (Avaima).• Managed and document weekly payroll for freelance/part-time delivery worker.• Coordinated the training activities for freelance workers.• Recruited and trained around 3000 interested people as freelance delivery workers. • Updated employee/freelance worker files after the screening process.• Monitored the wellbeing and welfare of the employees and freelance delivery worker. • Co-developed the Customer Fulfilment and Operation SOP for the company.• Attended to customer, merchant, freelance worker, employees’ enquiries.• Managed and reorganized the manual delivery request from the merchants.• Maintained the HRIS and hard copy database.• Consulted management on the execution of HR process compliance to the labour laws.

• Managed weekend and replacement classes for the Certified Program (CHRO, CHRM, etc).• Assisted with the preparation of the Tea Talk, Public Program, and HR Awards. • Maintained the employees, members, and student’s database.• Assisted with the HRDF tender submission (SMETAP and SBL/SBL Khas) as training provider.• Created SAGE UBS basic guidelines for GST invoicing.• Reorganized, documented, and managed the office equipment, assets, stationaries, and files.• Attended to students and members enquiries.

• Supervised food preparation and daily operation.• Analysed the manpower needed to run the restaurant properly.• Recruited and trained new staff based on their expertise.• Scheduled working shift for all staff.• Managed monthly and weekly inventory stock count.• Assisted in monthly QC inspection.• Handled customer’ concerns and complaints professionally and calmly resolved the problems.• Managed and ensured restaurant cleanliness by daily cleaning session.