Farouk Yusuf Omar Email & Phone Number

Johannesburg, Gp, Za

City Of Johannesburg, Gauteng, South Africa

City Of Johannesburg, Gauteng, South Africa

Currently responsible for e-Commerce and value chain opportunities at Toyota South Africa Motors.

Plano, Texas

Blessed as the first Sales & Marketing division member at Toyota South Africa to be sent on an International assignment at Toyota Motors North America (TMNA) for two years. I had the amazing opportunity to learn from Toyota North America. The exposure to great people, Toyota North American tools, methods, KPI, systems, partnerships, and USA dealers was the best experience of my life. July 2019 - December 2019: Sales Operations at Toyota Motors North America National Field MeetingNational Dealer MeetingNADA Dealer Survey NDM (National Dealer Meetings)Weekly Pace Setters (Plan forecast)Sales Analytics (Sales Optimization / Turn Rates / Days Supply) Model & Vin Based Incentives, tracking and revenue optimization (Monthly GM Meetings, Product exposure)Toyota Certified Used Vehicles (TCUV)Jan 2020 - June 2020: Guest Experience and RetentioneCommerce (Parts & Accessories) onlineBusiness 2 Business eCommerce SolutionIncreasing Battery SalesRetention Part SalesTire Sales Accessory salesVelocity (Turn units quicker) TLE (Toyota loyalty & Engagement)TFS Signal (data mining)Toyota Service Technologies (Action Service Alerts)CXI Survey & Social feedbackMystery shopsVOC feedback (Example Product quality after 30 days of purchase)Dealership aftersales website focusSEO: Search Engine MarketingSEM: Search Engine OptimisationOwner Communication Program. Covid19 TaskforceFleet Parts Enhancement: Opportunity to expand Original Equipment parts sales to Units In Operation that Toyota Motors North America does not see in Toyota Dealer Service OperationsJuly 2020 - July 2021: Integrated Marketing Operations (IMO). Launch lead for the new Digital Retailing Tool: SmartPath.This revolutionary platform allows customers to buy, finance, and insure a vehicle on their own terms, whether online or at the dealership. The tool is based on transparency, seamless process and convenience.

City Of Johannesburg, Gauteng, South Africa

Manager Sales Support The first member of the Sales Support division at Toyota S.A. This was a new department at Toyota with the vision of “One Customer – One Dealer”. Focus Quality and Quantity of sales activities in the sales process. 2015 – Projects Focus on improving sales process with Pilot DealersStarted service to sales retention activities with pilot dealersProvided Pilot Dealers with monthly prospecting listsResearch done on Did Not Buy Customers2016 – ProjectsRoll out Service to Sales Retention activity nationallyA live system was introduced for service bookings to be made visible to the sales teamMonthly prospecting list made visible for all dealers nationallyDid Not Buy SMS survey for customers who have not purchased introduced nationally 2017 – ProjectsTSAM Retention Strategy launchedInvolved in Roll out for TSAM/TFS guaranteed future value productFocus on retention activities Nationally: Service CustomersToyota Financial Services Equity CustomersDid Not Buy CustomersProspecting ListsFocus on sales enhancement activities for local production modelsIntroduced TSAM Retention measurement and live visual reporting on retention for all dealers. Introduced retention in Dealer Development ProgrammesConduct TSAM replacement cycle studiesFocus on Customer Experience and VOCVisited TMNA Best In Town DepartmentInvolved in Best In Town launch - TSAM2018- ProjectsCurrent Retention responsibilities and now responsible for Vehicle Sales Development Programme. The vehicle sales development programme is designed to strengthen dealers' operations and focus on:Dealer Franchise StandardsTarget achievement on New and Used vehiclesTrainingRetentionValue Added ProductsAccessory Purchases

City Of Johannesburg, Gauteng, South Africa

MSB (Manager Sales and Business ) (November 2008 – June 2014)District Manager in the fieldKey Job Functions included: -Consulting to a district of dealers with focus on New Vehicle Sales Target AchievementAutomark (Used Vehicle Target Achievement)Dealer Corporate ComplianceDealer ordering and pipeline managementBuild relationship with dealersBuild relationships with fleet ownersMonitor, consult and advise dealers on stock profile and ageingMonitor, consult and advise dealers on CRM usageMonitor, consult and advise dealers on Marketing Activities to maximise sales and market share.Monitor, consult and advise dealers on Customer Experience.Monitor, consult and advise dealers on training requirements.New product launches to dealer network

City Of Johannesburg, Gauteng, South Africa

Joined the Graduate Programme at TSAM. (Toyota South Africa Motors). The position exposed me various departments at Toyota South Africa Motors: Marketing PlanningMarketing Project OfficeDemand PlanningDealer NetworkMarketing CommunicationsTrucks

City Of Johannesburg, Gauteng, South Africa

At Cosmos, duties included procurement for all the men’s, ladies, boys and girls' clothing. Other duties included managing customer enquiries, complaints and stock control.

Post Graduate Diploma In Management: Digital Business, Digital Business, Completed All Requirements For Qualification With Distinction

An NQF 8 diploma that improved my digital thinking, innovation and strategies. My understanding of the 4th industrial revolution, digital.

Toyota Senior Manager Development Programme

Bachelor Of Commerce - Bcom Honours In Marketing Management