Farrah E. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

As an accomplished showroom manager with a track record of launching and optimizing showroom operations, I specialize in transforming Tier 2 Showrooms into projected Tier 1 Showrooms and successfully opened the first showroom in Canada. My expertise lies in assessing business data and customer feedback, translating insights into impactful strategies that drive sustained growth.I have directed the Washington DC Showroom during a critical transition period while preserving robust sales… Show more As an accomplished showroom manager with a track record of launching and optimizing showroom operations, I specialize in transforming Tier 2 Showrooms into projected Tier 1 Showrooms and successfully opened the first showroom in Canada. My expertise lies in assessing business data and customer feedback, translating insights into impactful strategies that drive sustained growth.I have directed the Washington DC Showroom during a critical transition period while preserving robust sales growth in the Canadian salesroom. I developed comprehensive timelines for stylist training programs, laying the foundation for nurturing future showroom talent. Additionally, I collaborated with our Australia HQ to shape marketing strategies by providing valuable market insights and feedback.My role involves cultivating enduring relationships with brides and local vendors, strengthening our brand’s presence in the competitive Canadian Bridal Market. I am dedicated to providing a world-class experience and exceptional customer service to brides. Leading and developing a team of stylists to meet goals and key performance metrics is a core strength of mine. I manage and maintain the physical showroom and gown samples, liaise with company and local marketing teams for exposure and partnership opportunities, and work closely with HQ to resolve inventory issues or customer disputes in a timely manner. I successfully increased word-of-mouth referrals by holding PR events, collaborating with local event companies, and hosting events myself while sourcing vendors. I also ensured our CRM was consistently monitored and scaled upwards.I recently introduced a business plan to expand our showroom, adding an additional private bridal room, further enhancing our service offerings and customer experience. Show less

Toronto, Ontario, Canada

✔ Provide exceptional, authentic and personalized customer service ✔ Contributing to customer retention and referral by coaching/mentoring team knowledge and opportunities.✔ Organizing and monitoring inventory levels to maximize efficiency, determining reorder points, issuing orders for the purchase of new/existing products.✔ Ensuring visual merchandising is up to date and changing product presentation to ensure sales are dispersed properly.✔ Leading staff and ensuring that all… Show more ✔ Provide exceptional, authentic and personalized customer service ✔ Contributing to customer retention and referral by coaching/mentoring team knowledge and opportunities.✔ Organizing and monitoring inventory levels to maximize efficiency, determining reorder points, issuing orders for the purchase of new/existing products.✔ Ensuring visual merchandising is up to date and changing product presentation to ensure sales are dispersed properly.✔ Leading staff and ensuring that all company protocols are being implemented and consistently touch base with team regarding customer management, and query resolution approaches.✔ Creating a healthy and friendly professional environment for my team. ✔ Creating Daily, weekly, and monthly reports of KPI to upper management ✔ Hiring and training new staff onboard Show less

Dubai, United Arab Emirates

Lebanon

Achievements:✔ Increased revenues by 500% by upgrading services offered.✔ Increased profitability by 100% from European cosmetic brands.Key Responsibilities:✔ Well versed in a variety of beauty products and familiar with various brands across skincare and makeup such as T’Leclerc. ✔ Contributing to customer retention and referral by ensuring a positive customer journey. ✔ Pitching new and innovative ideas to plan company events to drive customer satisfaction and… Show more Achievements:✔ Increased revenues by 500% by upgrading services offered.✔ Increased profitability by 100% from European cosmetic brands.Key Responsibilities:✔ Well versed in a variety of beauty products and familiar with various brands across skincare and makeup such as T’Leclerc. ✔ Contributing to customer retention and referral by ensuring a positive customer journey. ✔ Pitching new and innovative ideas to plan company events to drive customer satisfaction and expand customer base and sales. ✔ Organizing and monitoring inventory levels to maximize efficiency, determining reorder points, issuing orders for the purchase of new/existing products.✔ Undertaking visual merchandising decisions, performing modification of product display and re-stocking of store shelves. ✔ Supervising the staff and ensuring that their appearance was up to the standards prescribed by the management, guiding them on customer management and query resolution techniques and procedures to be followed in handling any customer grievances. ✔ Periodically checking the knowledge of the staff with regard to products stocked in the showroom and updating them with the details of any new products launched across all sections of the store.✔ Ensuring that all items were available at all times in the showroom i.e. full line and full range, captured and conveyed re-ordering feedback of stocks sold, as well ordering any new item, or product or line of products to and from the warehouse. Show less

Lebanon

Key Responsibilities:✔ Supported the store in meeting its sales targets by recommending products to customer and making sure the shelves were well stocked. ✔ Communicated with suppliers regarding the stocks in store and attending to all their requirements.✔ Managed all administrative works at the store such as updating the sales tracker, communicating with suppliers on new products, training the staff on new arrivals, preparing promotion materials and displays. ✔ Assisted… Show more Key Responsibilities:✔ Supported the store in meeting its sales targets by recommending products to customer and making sure the shelves were well stocked. ✔ Communicated with suppliers regarding the stocks in store and attending to all their requirements.✔ Managed all administrative works at the store such as updating the sales tracker, communicating with suppliers on new products, training the staff on new arrivals, preparing promotion materials and displays. ✔ Assisted Medical Doctors in ensuring all necessary material are in stock. ✔ Assisted Medical Doctors in Work Schedule and Flow of appointments Show less

Lebanon

Key Responsibilities: ✔ Managed clients and activities pertaining to Professional Aqua makeup and Bridal makeup.✔ Organized photo shoots and assisted in on-site advertisement, dealt with advertising companies and ensured maximum visibility for all products and services.

Lebanon

Key Responsibilities: ✔ Assisted in professional makeup tutorials, prepped clients, greeted customers and ensured all elements of the service lifecycle, were well managed.✔ Conducted interviews with several companies for possible collaborations and alliances, assessed the qualifications of potential partners and employees. ✔ Managed Social Media pages (Facebook/Instagram) and led business acquisition from there.✔ Arranged travel dates for all senior employees.

Bachelor Of Arts - Ba, Marketing And Advertising Minoring In Business Administration

Professional Degree In Makeup/Cosmetic Products And Beauty