RESUMEFarrah Prim9619 Emerald PlaceSan Antonio, Tx 78245|(253) 389-9758 Farrah4280@gmail.comTop-performing leader offering fifteen years of experience managing multiple agendas and large scale operations with administrative tasks. Adept at networking and administrating computer applications and records management in a call-center environment. Customer Service • Supervised and monitored 25 employees in a 24/7 call center receiving 100-200 calls per day ensuring standard operating procedures, company guidelines, and professionalism were maintained and customer satisfaction was achieved.• Developed and motivated top producing sales team within 3 months, increased bi-monthly sales from $10,000 to over $100,000, recognized for “turning around” department.• Conducted training for employees on call center procedures Human Resources • Maintain human resources records system and functions for company of over 1000 employees to include overseeing health care benefits, personnel records, promotion records, relocation and reassignment of employees.• Created new administration system using Microsoft Office to track training requirements and job efficiency resulting in 100% accountability that ensured company was able to deploy anywhere in the world within 5 days. • Communicate effectively; both verbally and in writing, developed presentations and briefs for senior management and top level executives. Employment History FTA -Intern 2013 - PresentHuman Resources Team Leader, United States Army, Joint Base Lewis McChord, 2008 – Present Customer Service Supervisor, Installs Inc, Buffalo New York 2006 – 2008Customer Service Supervisor, G.E. Capital, Buffalo, New York 2001 - 2006