Farrah Faith Delan Email & Phone Number

Philippines

• Developed and maintained positive relationships with external service providers, including warehouses and couriers, to resolve issues quickly and minimize customer inconvenience.
• Streamlined customer service processes by identifying areas for improvement and proposing solutions that improved efficiency and customer satisfaction.
• Contributed to a positive team culture by sharing knowledge, collaborating with colleagues, and providing feedback to support continuous improvement.
• Consistently achieved high customer satisfaction scores and received positive feedback from customers, reflecting a commitment to providing exceptional customer service.

• Successfully monitored and assessed a high volume of inbound and outbound sales calls, evaluating sales representatives' demeanor, technical accuracy, and adherence to company policies and procedures.
• Provided valuable feedback and actionable insights to various internal support groups, including Sales Operations, QA Management, and Quality Improvement teams, resulting in improved sales performance, customer.
• Demonstrated proficiency in using quality monitoring data management systems to compile and track agent performance, and facilitated internal calibration sessions with QA Sales Team to ensure consistent quality.