Bob Farrell Email & Phone Number

Framingham, Massachusetts, Us

Framingham, Massachusetts, Us

Framingham, Massachusetts, Us

Lead a team of 11 solution delivery managers/customer success managers. Team works with the most strategic customers to drive retention, renewal, adoption, customer satisfaction and growth. Work with customer teams at several levels in the organization to understand customer business and needs and become trusted advisors to unlock customer value from Applause service offerings. Conduct a proactive customer contact strategy to drive renewals, service utilization, and revenue growthIncrease customer satisfaction by understanding business needs and creating service programs to drive value to the customer. Escalation point to drive resolution and alignment between organizations. Develop programs to help customers improve product quality by developing progams to help customers with functional quality, usability, accessability, voice, payment instruments or automation solutions. Tailoring Applause solutions to meet customer context. Identify at-risk renewals and deliver customer remediation plansMonitor customer health to track usage and customer satisfaction

Framingham, Massachusetts, Us

Applause is a full service software testing and usability company that specializes in helping companies test and optimize their applications. Applause has a unique capability to utilize 250,000+ testers in over 190 countries to test applications using unique tester skillsets and test applications under real world conditions on real devices around the globe. Manage client engagements to help leading marquee customers improve product quality and usability. Provide thought leadership on leveraging Applause capabilities to solve business problems in new and varied industries. Built great solutions for companies ranging from consumer, e-commerce, medical device to complex financial applications. Usability Testing - manage projects that deliver usability reviews to drive and guide enhancements and usability improvements on customer applications Functional Testing – manage projects using test cases and exploratory testing to ensure that applications that reach the marketplace are ready and meet consumer expectations. Localization Testing – manage projects ensuring that applications are technically and culturally correct across all marketplaces.Entrusted with the most complex and highest value accounts to drive success for Applause and our customers.

Jersey City, New Jersey, Us

Xignite is the innovator in delivery of "on-demand" market data. Work with marquee financial Market Data Providers such as NASDAQ, NYSE, CME Group, DirectEdge to jointly launch cloud and "Big Data" products.-Drive early stage product demonstrations mapping prospect needs to platform features-Lead product demonstrations developing presentations and tools to highlight the value proposition and illustrate market potential of the solution -Inform proposal creation/ RFP response process to present the appropriate solution proposal, cost out the proposal and create preliminary project plan. -Work through modifications to proposals to align customer’s budget with the appropriate solution- Work through ways to address technical or feature deficit objections in the sales cycle and also considerations for strategic value of the platform-Deliver e-commerce platforms selling market data information products data via the new and compelling value proposition of cloud based market data and big data solutions. - Deeply involved in all aspects of launching e-commerce based market data products. Market research, solution definition, website design, technology implementation, QA, pricing, legal framework. support, marketing, public relations, and operational integration between the partner organizations and Xignite.-Establish New York office for Silicon Valley firm-Solutions define web services and Service Oriented Architecture approaches to delivering financial market data enabling the next generation solutions for the financial information industry-Solutions cover variety of instruments include market data and reference data across a variety of instruments including equities,credit default swaps, interest rate swaps.

New York, Ny, Us

• Technical Sales Engineer on High Profile opportunities to ensure product line was presented to greatest effect. Integrating our product line with Enterprise Resource Planning , Digital Asset Management, Bar Code/RFID Inventory systems in order to meet the needs for the sale.o Handled technical negotiations/presentations for large sales. Mapping current functionality to user needs and providing customizations and integration when needed. • Re-organized total product delivery approach to strategically support product based development and custom contract development efficiently and profitably.• Built strategic relationships to market integrated solutions leveraging the strengths of our products with those of other vendors• Manager of 9 employees and several contractors. • Evangelize internally and externally the usefulness of the product line to the marketplace.• Mentoring to Product Managers to ensure that each product has a strategic vision, is properly positioned and plays it’s part in the overall company roadmap. Additionally ensured that Product Managers used Project Management skills to keep products on track in the SDLC.

New York, Ny, Us

Product Manager - TMS is an Enterprise solution for the Musuem and Non-Profit Sector. Directly responsible for restructuring and building all aspects of delivery for the The Museum System flagship product. Restructured and built the Quality Assurance department introducing standard procedures such as test case development and environmental standards to improve quality of product and speed release. Built a design/requirements stage into the SDLC. Including creating wireframes and requirements documentation, hiring designers to improve look and feel and usability. Provided training to support staff, sales and entire company. Maintain product roadmap and prepare responses to RFPs

Johannesburg, Gauteng, Za

Project Manager – Refinery is among the top 25 interactive agencies in the nation with a focus on user centered design. • Responsible for all aspects of project delivery from Statement of Work through to final client acceptance. Tasks include: tracking budget, tracking resources, tracking schedule, status reporting, establishing priorities, change order management, customer relationship management, risk management, resource forecasting, requirements gathering and documentation, QA testing and validation. • Support new business development by creating estimates, project plans, Work Breakdown Structures (WBS), Statements of Work, RFP response and other sales support activities.• Lead multi-disciplinary project team of up to 14 people in a matrix organization. (Project size: $1.7 million.) • Led the company’s first large scale project using the AGILE SCRUM lifecycle.

Us

Product Manager – Enterprise Integration - • Project Leader for the Portfolio One project which integrated the Baseline product with the Performance Attribution Database of Vestek (another Thomson company). Upon launch we had 70 clients ready to trial the product.• Owned the Business Requirements and Product/Project initiation in a waterfall Software Development Lifecycle (SDLC)o Conducted client interviews, system implementations and technical and market research to identify the feasibility of new enhancements then presented to Senior Management.o Wrote Comprehensive Business Requirements Document detailing scope of product and drive product through design, development, testing and release. o Worked closely with other departments to make feature trade-offs against schedule, scope and resource constraints while fulfilling business needs.• Led non SDLC Product Launch Activities including Support training, sales force training and documentation.

Project Manager - Worked with departmental managers and senior management to identify possibilities for and implementation of technology based solutions to business problems. • Worked with department heads to re-engineer and enhance the company’s custom built Client Support database to allow the company’s work process to flow more smoothly between departments. Solutions increased accountability and knowledge management, smoothing the fulfillment process from contract signing all the way to billing.o Hands-on development specializing in Lotus Notes, Visual Basic and MS SQL server tools. • Worked with Financial Analyst Department to build innovative Newswire workflow application that reduced effort from two full time employees to one part time employee. • For Administration/HR Dept Built an Open Position Posting and candidate tracking system to allow the company to efficiently recruit and evaluate candidates from web submittals.

Systems Engineer-Solved client problems and supported clients in architecting solutions to integrate the Baseline networked application into Client networks.• Installation and Integration of 300+ Baseline file servers into highly varied network environments of large and small financial institutions. Done through a mixture of on-site visits or remote installations working with technical staff of the Baseline client base spread throughout all of North America.• Second level help desk support - typical issues involved network, hardware and software problems • Built and maintained multi-site Lotus Notes network of six servers. Responsible for all e-mail administration including remote users.• Administrator of varied network environments including Windows NT, Netware and UNIX. Backup software administrator with Backup exec. Build of Servers from assembling hardware, configuring disk arrays, operating system installation and then application administration

Graduate Level Certificate, Object Oriented Programming And Design

Ba, Russian Studies