Bob Farrell Email & Phone Number

Framingham, Massachusetts, US

Framingham, Massachusetts, US

Framingham, Massachusetts, US

Lead a team of 11 solution delivery managers/customer success managers. Team works with the most strategic customers to drive retention, renewal, adoption, customer satisfaction and growth. Work with customer teams at several levels in the organization to understand customer business and needs and become trusted advisors to unlock customer value from.

Framingham, Massachusetts, US

Applause is a full service software testing and usability company that specializes in helping companies test and optimize their applications. Applause has a unique capability to utilize 250,000+ testers in over 190 countries to test applications using unique tester skillsets and test applications under real world conditions on real devices around the.

Jersey City, New Jersey, US

Xignite is the innovator in delivery of "on-demand" market data. Work with marquee financial Market Data Providers such as NASDAQ, NYSE, CME Group, DirectEdge to jointly launch cloud and "Big Data" products.-Drive early stage product demonstrations mapping prospect needs to platform features-Lead product demonstrations developing presentations and tools to.

New York, NY, US

• Technical Sales Engineer on High Profile opportunities to ensure product line was presented to greatest effect. Integrating our product line with Enterprise Resource Planning, Digital Asset Management, Bar Code/RFID.
• Re-organized total product delivery approach to strategically support product based development and custom contract development efficiently and profitably.
• Built strategic relationships to market integrated solutions leveraging the strengths of our products with those of other vendors
• Manager of 9 employees and several contractors.
• Evangelize internally and externally the usefulness of the product line to the marketplace.
• Mentoring to Product Managers to ensure that each product has a strategic vision, is properly positioned and plays it’s part in the overall company roadmap. Additionally ensured that Product Managers used Project.

New York, NY, US

Product Manager - TMS is an Enterprise solution for the Musuem and Non-Profit Sector. Directly responsible for restructuring and building all aspects of delivery for the The Museum System flagship product. Restructured and built the Quality Assurance department introducing standard procedures such as test case development and environmental standards to.

Johannesburg, Gauteng, ZA

• Project Manager – Refinery is among the top 25 interactive agencies in the nation with a focus on user centered design.
• Responsible for all aspects of project delivery from Statement of Work through to final client acceptance. Tasks include: tracking budget, tracking resources, tracking schedule, status reporting, establishing.
• Support new business development by creating estimates, project plans, Work Breakdown Structures (WBS), Statements of Work, RFP response and other sales support activities.
• Lead multi-disciplinary project team of up to 14 people in a matrix organization. (Project size: $1.7 million.)
• Led the company’s first large scale project using the AGILE SCRUM lifecycle.

US

• Product Manager – Enterprise Integration -
• Project Leader for the Portfolio One project which integrated the Baseline product with the Performance Attribution Database of Vestek (another Thomson company). Upon launch we had 70 clients ready to trial the product.
• Owned the Business Requirements and Product/Project initiation in a waterfall Software Development Lifecycle (SDLC)o Conducted client interviews, system implementations and technical and market research to identify the.
• Led non SDLC Product Launch Activities including Support training, sales force training and documentation.

• Project Manager - Worked with departmental managers and senior management to identify possibilities for and implementation of technology based solutions to business problems.
• Worked with department heads to re-engineer and enhance the company’s custom built Client Support database to allow the company’s work process to flow more smoothly between departments. Solutions increased.
• Worked with Financial Analyst Department to build innovative Newswire workflow application that reduced effort from two full time employees to one part time employee.
• For Administration/HR Dept Built an Open Position Posting and candidate tracking system to allow the company to efficiently recruit and evaluate candidates from web submittals.

• Systems Engineer-Solved client problems and supported clients in architecting solutions to integrate the Baseline networked application into Client networks.
• Installation and Integration of 300+ Baseline file servers into highly varied network environments of large and small financial institutions. Done through a mixture of on-site visits or remote installations working.
• Second level help desk support - typical issues involved network, hardware and software problems
• Built and maintained multi-site Lotus Notes network of six servers. Responsible for all e-mail administration including remote users.
• Administrator of varied network environments including Windows NT, Netware and UNIX. Backup software administrator with Backup exec. Build of Servers from assembling hardware, configuring disk arrays, operating system.

Graduate Level Certificate, Object Oriented Programming And Design

Ba, Russian Studies