Greg Farrell Email & Phone Number

New York, Ny, Us

New York, New York, United States

- Hire and lead a team of eight Customer Success Managers responsible for retention, client engagement and revenue growth for all North American Strategic accounts- Manage a team responsible for a book of business totaling $35MM in annual recurring revenue across all industry sectors. Top clients include Google, Amazon, Apple, Walmart, eBay and Esteé Lauder- Maintain team retention rates between 90%-95+% - Successful track record meeting upsell and new business targets ranging from $1-3MM per quarter- Lead CSMs in multiple US and international regions who partner with Fortune 50 companies across all major sectors, including CPG, Retail, Financial Services and B2B Tech- Partner with fellow Customer Success, Sales and Product leaders on long-term company strategy, annual revenue projections and change management- Received a 97% positivity score from anonymous survey data of direct reports, 15% above the company average for management- Leader of SimilarPride, Similarweb’s LGBTQ+ Employee Resource Group

New York, New York, United States

- Lead a team of Customer Success Managers and Associates responsible for retention and revenue growth of fifty global accounts, totaling $3MM+ ARR- Directly responsible for maintaining a 90%+ renewal rate and hitting upsell quota across top accounts, with targets increasing 10% YoY- Serve as strategic advisor for top-tier clients, partnering with Sales, Marketing and Operations to define and ensure successful digital engagement- Provide strategic consulting and thought leadership to drive audience engagement in-platform and meet strict client goals of increasing revenue and brand awareness- Lead quarterly strategy reviews with executive decision makers, performing data analysis that highlights ROI and additional growth opportunities- Create and manage a multi-faceted client onboarding program to ensure a successful product launch and help increase product adoption rates by 25%

Greater New York City Area

PlatformQ Education is evolving how students and schools engage. Our technology enables hundreds of colleges and universities to connect with students at every stage of the process; from inquiry conversion to alumni engagement.We are the leading developer of virtual experiences for higher education. Our Conduit platform integrates webcasting, streaming and on-demand content with live chat, creating unique and immersive experiences that have digitized the college admissions and enrollment process.

Greater New York City Area

• Ownership of global client accounts from onboarding to renewal, with an emphasis on software adoption• Design each client’s account project plan to ensure successful product launch• Develop and run training programs for new Customer Success Managers and serve as coach and mentor• Monitor and determine Customer Success team’s quarterly MBOs• Review, measure and report on team quarterly and annual KPI’s, goals and accomplishments• Ensure cooperation between global offices to maintain consistent procedures and processes

Greater Boston Area

• Train new Account Development Managers and Coordinators through a 6-week training curriculum• Have direct involvement in interviewing and hiring process of new employees• Lead and curate content for monthly team meetings and provide ongoing mentorship to group of 50+• Partner with the Director of Account Development on overall team strategy and promotions• Drive client engagement by aligning research and analysts that are most valuable to client’s business challenges• Track and analyze data to create partnership reviews that demonstrate client ROI

Cambridge, Massachusetts, United States

- Develop and maintain relationships with colleges to provide/ensure successful support throughout the year.- Act as primary point of contact for client while communicating daily with sales, production, marketing and management teams with regard to account status and execution.- Work closely with colleges to ensure creative deadlines are met; follow appropriate process when deadlines are approaching and/or missed.- Provide account status and performance reports to sales and management.- Ensure first time colleges are set up for success by effective onboarding; providing event best practices and tactical training.

Responsible for producing and coordinating online events for CollegeWeekLive and PlatformQ Health sites. I manage all production assets for college accounts in the New England, New York and Texas regions for both private and public events, including live video webcasting and site promotions. Along with college accounts, I manage the production of CollegeWeekLive Sponsorships, including HP, Intel and the Air National Guard.On the healthcare side, I have produced CME credit events for healthcare sites focused in Cardiology, Oncology and Infectious Disease. Responsibilities include upkeep of website environment, finding and pricing broadcast studios and setting up live presentations with CME credit testing. I also manage production responsibilities for healthcare sponsorships, including Siemens, Amgen and LipoScience, Inc.

Needham, Ma

Needham, Ma