Farshad Ash Email & Phone Number

Toronto, On, Ca

As the Manager of the Network Operations Center and Operations Command Center, I am responsible for overseeing the day-to-day operations of our company. My role involves ensuring the smooth and efficient operation of our networks, managing our technical team, and coordinating with other departments to achieve our company's objectives.Roles & Responsibilities:Strategic Planning: Develop and implement strategic plans for the NOC and OCC, aligning with the company's overall goals. This includes technology roadmaps, resource allocation, and budgeting for a 27/7/365 team.Team Management: Lead a diverse team of network engineers and operations specialists. Foster a collaborative environment, encourage professional growth, and ensure high levels of technical competence. Network Monitoring & Maintenance: Oversee the monitoring of network performance and the maintenance of network infrastructure. Ensure high availability and performance of our networks.Incident Management: Develop and implement robust incident management processes. Ensure quick resolution of issues and minimal downtime for all issues across the company.Vendor Management: Manage relationships with vendors and service providers. Negotiate contracts and ensure the delivery of high-quality services.Reporting & Documentation: Prepare and present reports on performance and incidents. Ensure proper documentation of configurations, incidents, and resolutions.Compliance & Security: Ensure compliance with industry standards and regulations. Implement security measures to protect network integrity and sensitive data.Continuous Improvement: Continually evaluate and improve processes, systems, and technologies. Stay updated with the latest industry trends and advancements.

Canada

Provide support to application development teams, as well as facilitate Incident Management, Response, and Coordination.Evaluated documentation in the Problem Managements space. Participate & Lead in Retrospective and Post-Mortem meetings to mitigate/minimize potential risks to the business/customers.Conduct initial investigations and provide end-to-end Incident Management for different technology areas.Work with teams to build "self-healing" solutions, and drive and promote new processes, operations, and productivity aids to accelerate project team deliverables.Support other IT development and engineering teams by providing reports and data related to infrastructure and applications performance, inbound calls, incidents, and SOP changes.Confer with staff, users, and management to establish requirements for new systems or modifications.Develop training materials and procedures, or train users in the proper use of hardware or software.Manage communication process during major incidents.Schedule, attend, and lead Root Cause Analysis meetings and Incident Retrospectives.Implement measures to improve organizational effectiveness.Identifies issues and trends to inform decision-making.Keeps stakeholders informed of messages, recommendations, decisions, processes, and progress.Acts as a relationship manager on assigned projects and ensures alignment and completion to overall enterprise and group goals.

Toronto, Canada Area

Provide support to application development teams, as well as facilitate Incident Management, Response, and Coordination.Management/Resolution, Problem Management, Root Cause Investigation, deployed changes to the production environment, and engage 3rd party providers/vendors during incidents.Execute fail-over and/or Disaster Recovery of infrastructure and applications in support of business continuity plans.Participate in testing cycles with engineering and development teams, to ensure the deploy-ability and operability of infrastructure and applications. Assists with reducing risk and exposure of banking systems for a "client-first" experience.Conduct initial investigations and provide end to end IT Technology support for different technology areas (computer, applications, network and storage, including root-cause analysis, etc.).Work with development teams to build "self healing" solutions, and drive and promote new processes, operations, and productivity aids to accelerate project team deliverables.Support other IT development and engineering teams by providing reports and data related to infrastructure and applications performance, inbound calls, incidents, and SOP changes.Enter commands and observe system functioning to verify correct operations and detect errors.Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Refer major hardware or software problems or defective products to vendors or technicians for service.Confer with staff, users, and management to establish requirements for new systems or modifications.Develop training materials and procedures, or train users in the proper use of hardware or software.

Toronto, Canada Area

Provided complete IT technical support services and assisted teams to ensure efficient business processes.Conducted IT services training for new employees.Created support service tickets and used web-based ticketing systems to track and deliver support services.Implemented and drove adoption of tools and processes.Assisted with creation of processes/guides for end-user training.Streamlined operation of the Information Technology department and ensure operations align with the business objectives of the organization.