Farshad Ash Email & Phone Number

Toronto, ON, CA

As the Manager of the Network Operations Center and Operations Command Center, I am responsible for overseeing the day-to-day operations of our company. My role involves ensuring the smooth and efficient operation of our networks, managing our technical team, and coordinating with other departments to achieve our company's objectives.Roles &.

Canada

Provide support to application development teams, as well as facilitate Incident Management, Response, and Coordination.Evaluated documentation in the Problem Managements space. Participate & Lead in Retrospective and Post-Mortem meetings to mitigate/minimize potential risks to the business/customers.Conduct initial investigations and provide end-to-end.

Toronto, Canada Area

Provide support to application development teams, as well as facilitate Incident Management, Response, and Coordination.Management/Resolution, Problem Management, Root Cause Investigation, deployed changes to the production environment, and engage 3rd party providers/vendors during incidents.Execute fail-over and/or Disaster Recovery of infrastructure and.

Toronto, Canada Area

Provided complete IT technical support services and assisted teams to ensure efficient business processes.Conducted IT services training for new employees.Created support service tickets and used web-based ticketing systems to track and deliver support services.Implemented and drove adoption of tools and processes.Assisted with creation of processes/guides.