ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call center team members based on trust and reliability.Utilizing software, databases, scripts, and tools appropriately.Making sales or recommendations for products or services that may better suit client needs.

Manage the department’s telephone center and address queries accordinglyPrepare reports and presentations for internal communicationsReceiving Clients enquiries and Job requestsmanaging CRM and Post sales process with the clientsassist accounting Department in debt collection and late payments

Provide exceptional customer service with a friendly and professional demeanor, striving to exceed guest expectations.Respond promptly to incoming calls from hotel guests regarding reservations, inquiries, requests, and complaints. Assist guests in making, modifying, or canceling room reservations accurately and efficiently. and helping with administrative tasks at the front desk. Receiving customer inquiries and managing complaints logs

Traced and identified customers through systematic tracing tools and Contacted customers through mobile phones and email . Negotiated and collected pending debts for the clients through strategic negotiation techniques. Negotiated with clients and customers to settle pending debts to obtain clearance.

provides administrative and operational support to project managers and project teams throughout the project lifecycle. They assist in coordinating project activities, tracking progress, and ensuring timely completion of deliverables. Facilitate communication among project team members, stakeholders, and external partners. Coordinate logistics for project-related events, workshops, and presentations.

Making appointments to see existing and potential clients• Presenting products to doctors, pharmacists and other clients• Persuading clients to buy your company products • Providing an after-sales service• Meeting sales targets Organizing or attending medical conferences • Keeping records of sales and customers • Reporting information back to head office about customer needs

Monitor own progress against personal development plan. • Quickly and efficiently able to input, update, delete, add, amend customer data into Zain’s customer database • Operate Technology applications such as Internet, Intranet, email and windows applications. • Handle incoming customer calls using a variety of Contact Centre technologies and telephony platforms • Deliver to sales targets through up-selling and cross-selling • Handle customer queries, complaints and concerns in a professional manner. • Escalate customer calls to Contact Centre Supervisor/Manager in line with business rules . • Manage recognition and rewards programmers linked to customer satisfaction

Receive customer inquiries about the company services and follow up on their ongoing projects , update, delete and add new clients data to the company database . make outgoing calls to potential clients and introduce the company services to them .