Fatima Ahmed Email and Phone Number

Documented more than hundreds of records of patient’s medical history including vital statistics, demographics and their diagnosis.Ensure that all patient histories were updated and maintained confidentiality of all patient information.Maintained an updated database of available office supplies.

Assisted in creating a new template for Knowledge base articles by analyzing the data based on view count and ratings.Helped with Configuration Management Data Base (CMDB) data cleanup by eliminating the expired fields of Knowledge base articles. Work closely with Change management team to define and continually improve the process by creating release calendar, test releases, and test cases in Service Now (SNOW) Conducts Change Advisory Board (CAB) meetings, ensures change implementers are invited as needed per change requests submitted.Attended necessary staff meetings and trainings throughout the process

Gather and document business requirements, conduct extensive data exploration, consult on findings required by the project team and assist in the coordination delivery of developed projects.Plan and facilitate requirement review and release status meetings with various levels of internal stakeholders to inform progressDocument and disseminate internal documentation and business-appropriate reference materials that reflect the detailed processes being developed.

Collect and organize patient paper work.Document procedures, treatments and diagnostic results.Record patients' history of illness, vital statistics and test results in medical records.

Reconciled long term census changes due to admissions, discharges and deaths of patients. Assisted in processing Medicare and Medicaid reimbursements, creating/editing claim post insurance remittance/patient collections.Attained complete knowledge of insurance detail, benefits, HMO and Medicare authorization.Assisted in other projects and case management as assigned by the manager.

Monitored studentsAnswered phone callsPromoted college eventsAssisted students with emails, web access or assignmentsSolved basic computer-related problems occurring in the lab

• Data Entry: Adding, deleting, and updating items with pictures. • Cashier: Making invoices and handling cash.• Customer Service: Answering calls, resolving customer’s issues and dealing customer’s finance in collaboration with RMC Retail and Progressive.

Scanned groceries and ensured proper price scanning. Balanced daily cash register receipts and provided quality customer service.Answered customers' questions, and helped in resolving customer the conflicts if required. Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.