Fatima Kamran Email & Phone Number

Canada

Canada

• Facilitating seamless resolution of warranty claims, account management & modifications, performance optimizations, lead connections, billing inquiries, & payment/claim/refund requests in a SaaS customer associate role.
• Managing, triaging, resolving & tracking customer tickets using CRM systems (Freshdesk, Salesforce).
• Maintaining meticulous end-of-day reports & documentation on CRM (Freshdesk) as well as SharePoint & MS… Show more
• Maintaining meticulous end-of-day reports & documentation on CRM (Freshdesk) as well as SharePoint & MS Excel.
• Demonstrating effective communication skills ensuring timely & optimal solutions to enhance customer satisfaction using knowledge resources & technical skills utilizing (Okta, Teams, Slack, Zoho).
• Actively engaging & collaborating in team meetings, providing invaluable support to team members & serving as a reliable backup when required. Show less

Montreal, Quebec, Canada

• Answered 40-60 inbound calls daily supporting customers, carriers, agents, and different financial institutions with their insurance policies in a SaaS customer associate role.
• Processed payments, reviewed billing & coverage, assisted agents with quotes for home, auto, flood, umbrella, hazard, commercial lines etc. using MS office suite & CRM systems (GUI, Salesforce).
• Made changes to existing policies as per client requests & company procedures, counselled on … Show more
• Made changes to existing policies as per client requests & company procedures, counselled on coverages and assisted new & existing customers with their insurance needs. Show less

Montreal, Quebec, Canada

• Executed targeted outreach through cold calling to small- to medium-sized businesses across Canada, promoting payment processing systems such as Moneris, TD Merchants, and Chase.
• Applied telemarketing research skills to effectively engage potential leads, skillfully preparing & transitioning them to the sales team while arranging follow-up appointments. Ensured the qualification of leads for.
• Achieved a substantial volume of high-quality leads, transferring… Show more
• Achieved a substantial volume of high-quality leads, transferring them to the sales team for closure. Conducted proactive research on new leads and engaged with them to prequalify for the sales process.
• Volunteered to mentor fellow lead generation specialists, imparting knowledge and best practices in client relationship management to enhance overall team effectiveness. Show less

Montreal, Quebec, Canada

• Orchestrated comprehensive training and development initiatives for both new hires & existing staff, overseeing all associated programs and activities.
• Effectively communicated updates & modifications to the training team & internal stakeholders, ensuring a seamless flow of information.
• Upheld uniformity across all training materials & resources, guaranteeing a consistent and high-quality learning experience for participants.
• Fostered collaboration with other training units &… Show more
• Fostered collaboration with other training units & departments, facilitating a cross-functional approach to training initiatives when required.
• Completed all prescribed training courses & programs within the Training & Development department. Spearheaded the rebranding and upskilling of training materials, modules, & courses to align with evolving.

Montreal, Quebec, Canada

• Engaged in effective communication with customers to discuss their products, adeptly managing and extracting pertinent data in a SaaS customer experience role.
• Demonstrated adept troubleshooting skills, ensuring the resolution & closure of all cases using MS office suite & CRM system (Salesforce).
• Collaborated with team members to address backlog issues, providing insightful resolutions and assistance with unresolved cases on CRM (Salesforce).
• Proactively… Show more
• Proactively educated customers on various products, offering comprehensive insights into maintenance & usage.
• Responded to inquiries pertaining to diverse products, warranty claims, & provided accurate and relevant information to enhance customer satisfaction.. Show less

Montreal, Canada Area

• Conducted targeted cold calls to small- to medium-sized businesses in the United States.
• Generated leads through strategic methods, including transferring calls to Sekure Analysts and securing appointments.
• Ensured the qualification of transferred leads, optimizing the likelihood of successful conversion into statements.

Islamabad

• Guided registered Business Schools through the timely submission & completion of self-assessment reports and visits using MS Outlook & MS Office Suite.
• Orchestrated peer review visits, quarterly workshops, & re-accreditation visits, while analyzing institutional feedback forms & annual reports to formulate recommendations using MS Office Suite.
• Managed press releases for significant visits & meetings, updated all social media platforms & maintained calendar updates using… Show more
• Managed press releases for significant visits & meetings, updated all social media platforms & maintained calendar updates using (Joomla, Facebook, Twitter, Flickr, Instagram MS Outlook).
• Conducted lead generation, sustained & managed public relations with existing & new stakeholders.
• Successfully organized three 'International Deans & Directors’ conferences, overseeing coordination, planning, registration, printing & publication, sponsorship, press, social media, & the call for papers for all.

Pakistan

During my Bachelor's & Master's education, I concurrently pursued freelance writing opportunities, demonstrating a strong commitment to honing my communication & research skills. Working with various clients, I produced high-quality content tailored to diverse audiences. Although the company I collaborated with is no longer in operation, this experience.

Nbeac, 201, 2nd Floor, HRD Division, HEC, H-8, Islamabad, Pakistan.

Francization, B1

French second language course (beginner - intermediate level)

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Bachelor'S Degree, Bachelors Of Business Administration/ Marketing And Management

Activities and Societies: Seminars, Entrepreneurs Day, Spring festivals, Sports days etc

French Language, B1 , Level 6