Enabling and leading digital change across the NewDay commercial portfolioDelivering large strategic digital initiatives Collaborating across digital and commercial teams to determine best product designManaging Product Owners to lead digital development teams to product timelinesWorking to align priorities to drive Commercial roadmaps and product backlogsLead and collaborating with the matrix delivery team to problem solveLeading across internal New Day teams and external partners to understand the key integration points to line up and deliver dependenciesEngaging with a variety of stakeholders; built strong working relationships up to senior level internally and external partnersPlanning, estimating, governance, reporting, resourcing, budgeting, financial reconciliation - regularly looking at how to identify ways to optimise delivery are completed to the highest standardsFocus on managing exceptions by embedding risk management techniques

Leading a team of digital specialists to deliver annual sales targets and optimise digital marketing, research journeys and application processes. Working with digital transformation and product teams to provide management insight and steer strategy to generate new revenue streams.

Product Manager for International Payments and Travel money for Lloyds, Halifax and Bank of Scotland.Managing stakeholders from across the business - Product, UX, Treasury,Interpreting data and behaviour of our customer through web analytics (Webtrends, eBenchmarkers) Analysing our competitor behaviour across the industry to understand the risks and opportunities for the products.Delivering accurate and concise quarterly plans in terms of activity to land phasing for our targets, tasked with weekly reporting and quarterly and yearly forecasting on sales growth.Managing and monitoring the product funnel process to ensure stakeholders and peers understand the online activity of these products. Understanding and improving conversions to both facilitate and create a strong and dynamic sales performance.

Assistant to two heads of department.Responsibilities included diary and inbox management, arranging travel. Organising venues for offsite meetings, day to day support of two large teams. On boarding new starters, recruitment, expenses.

Assisted the Director in her daily role, managing her diary and inbox in addition to supporting her team.

Bespoke PA service provided for Local DirectorAssisting with day to day running of 12 branches in South West London areaControl and management of financial and resourcing budgetsRecruitment Diary Management and event planning Driving service quality within the areaDriving sales performance

Managing team of 12Driving sales and service performance to target Running the branch in Manager's absenceManagement of counter and reception Customer Complaints

Meeting customer expectationsSelling a variety of banking productsMeeting TargetsProviding a high level of customer service