Responsible for providing Operational Leadership to Sales Team, this includes ensuring Sales Strategy is maintained, developing and executing Sales Team's Operational Plan, defining and tracking sales targets, overseeing sales budget and expenditure, honing sales processes and maintenaining CRM. Defining, implementing and managing Sales/Marketing Processes including Lead Management/Scoring, Coordinating with different functions i.e. Finance, Legal, HR and Sales on boarding and training of new Sales and Marketing Team. Key Areas of Redponsibility:- Maintaining Strategy, Plans and Budgets - Defining Sales Processes, Responsible for the implementation of new processes and procedures for effective and efficient team operations - Identifying opportunities for sales process improvement- Implrmenting enabling technologies, including CRM to field sales team- Working with Accounting, Finance and Human Resources to provide assistance with sales incentives and compensation - Training of the sales staff- Ensuring all sales organisation objectives are assigned in a timely fashion- Acting as a liaison/partner between the sales team and other internal customers - Delivering sales forecast and sales activity reports and presentations

- Prepare monthly/weekly/Quarterly Reports- Define, Implement and Manage Sales/Marketing processes including Lead Management/Scoring.- Provide support in maintaining organization's Sales Tracking System (SugarCRM)- Coordinate with different functions i.e. Finance, Legal, HR- Sales on boarding and training of new Sales and Marketing Team

- Conduct Monthly Self Risk Assessments for the entire north region of Fraud Risk Management (FRM) policies & procedures, to gauge the performance within the region to ensure the core FRM strategy of Prevention, Detection, Recovery and Deterrence are being adopted for all banking segments which includes but not limited to Consumer Assets, Liabilities/Branch Banking, Small Medium Enterprises (SME), Commercial & Corporate. - Carrying out Quarterly Risk Assessments in a perceptive manner on prior confirmed fraud reporting’s and in lieu of anticipation according to the prevailing & emerging fraudulent trends within the industry. - Identify GAPS, control weaknesses within the bank while performing Risk / Self Assessments. - Assist in the development of FRM policies and procedures / Anti- Fraud Plan manuals for different segments and recommend changes to Head FRM & OLA based on practical implementation of the same.- Conduct comprehensive assignment based financial crimes investigations which includes but not limited to North Region within defined parameters & TAT. - Liaison with the entire Anti Fraud Risk Team pan Pakistan in performing the aforementioned implementations.

Assigned to manage and overlook the Mobilink Blackberry project including managing the support teams, aligning with Mobilink Customer Care and monitoring the overall progress of the project.Key Contributions:• Was engaged in the implementation of Mobilink:Infotech Blackberry Web Portal• During the first couple of weeks was able to provide Mobilink with up to date information on call patterns and solutions to issues logged in by its Blackberry users• Aligned resources, redesigned project workflow and completed processes required to provide better services and information to Mobilink team • Designed measures and principles to avoid any fraud in the transactions when dealing with original or fraudulent Blackberry sets.• As a Sales Account Manager engaged with customers to drive new opportunities towards the closing stage• Engaged in providing them solutions based on IBM Infrastructure and other offerings such as Cisco, Avaya etc.• As an Oracle University representative in Lahore organized trainings for many customers.

Assigned to manage and overlook projects at major institutions/organizations such as PTCL, Mobilink, NLC, NCCPL, QICT (DP World), Bank Islami Pakistan etc. which included managing and monitoring the overall completion of a project.Key Contributions:• Was engaged in managing the implementation of IT-Related Projects• Assigned to monitor and manage project activities during each phase of the project life• Project assessment and reporting at every stage. • Manage deliverables with sub-contracted and other implementation partners which involved establishing commitments from contractors, tracking and reviewing performance and results including management of the entire project scope including hardware, networking, licensed software and other system components.• To act and interface between end-users and implementers/contractors• Gather input from IT specialists about on-going projects and incorporate the same in status reports showing regular progress to the COO and other head of departments.• Defining measures for avoiding risks and potential fraud in the projects

Worked as an intern with Mobilink for three months. Gained practical understanding of the processes of Technical department, BSS planning.Key responsibilities:• Maintained connectivity diagrams, weekly activity reports in MS Excel. • Developing work orders for Ater addition/removal, BSC Addition/Removal/Migration, Optimizing ERLANG load. • Developed database software in java & MS Access for maintaining the records of all the BSC, Transcoders, MSC and related Hardware equipment.