Ensures Allstate’s promise to help restore people’s lives after they experience a loss.Investigates minor single and multiple car auto accidents to determine liability.Analyzes police reports and interview accident victims via the phone, to evaluate the cause of the accident, who’s at fault, and to what degree.Directly work with customers to guide them through the claims process in a caring and professional manner.Negotiates fair and equitable settlements.Manages multiple… Show more Ensures Allstate’s promise to help restore people’s lives after they experience a loss.Investigates minor single and multiple car auto accidents to determine liability.Analyzes police reports and interview accident victims via the phone, to evaluate the cause of the accident, who’s at fault, and to what degree.Directly work with customers to guide them through the claims process in a caring and professional manner.Negotiates fair and equitable settlements.Manages multiple cases simultaneously, prioritize task proficiently and document every step of activity for each claim on Allstate’s state-of-the-art, computerized NextGen claims systemMaintained persistence and the ability to work through and resolve problems to ensure the customers needs are 100% fulfilled. Show less

Interviewed, trained new employees and assisted with new hire process such as checking for IDs for the I-9 form .Assisted Customers with the handling of various transactions and while communicating compassionately and effectively during difficult conversations.Acted as a general source of information through training and mentoring employees within the group, to ensure all employees are current on policies and procedures in a fast paced environmentEnforced Staying Safe on the Job… Show more Interviewed, trained new employees and assisted with new hire process such as checking for IDs for the I-9 form .Assisted Customers with the handling of various transactions and while communicating compassionately and effectively during difficult conversations.Acted as a general source of information through training and mentoring employees within the group, to ensure all employees are current on policies and procedures in a fast paced environmentEnforced Staying Safe on the Job, Improved employees IMP’s and ensured employees implemented different initiatives with every customer interaction while on the job.Offered feedback on enhancing processes and training to support continuous initiatives to improve service to customers.Account Office Team MemberProvided daily financial support in the areas of cash/ credit management, cash/check collections and accounts payable within the accounting department.Ensured security measures are always met during pick-ups, change& loans transactionsCustomer Service Desk RepresentativeProvided excellent customer service, while keeping in mind the customers is the #1 priority Responded to inbound and outbound calls to other stores that can result in inquiries and pricing quotes and follow-up on resolved calls.Ensured customers needs have been 100% satisfied and always prepared to go the extra mile for the customer. Show less

Interfaced with internal and external clients to plan and execute two major event.Trained new staff and new interns to assist with events.Engaged talent and provide administrative support.Motivated and developed professionalism among high school and college students.Attend monthly alumni and ISA meetings and provide minutes, tracking and follow-up on action items.

Assisted Executive directors and administrative staff with projects and programs.Maintained effective communication between advisors and students.Coordinated new job positions via simplicity.Responded to professors and students inquiries by telephone, email or personal interview as required relative to such matters as information requests, problems and complaints.Performed clerical duties such as filling, faxing, delivering mail, copying and handled incoming and outgoing calls.

•Managed the cash register•Provided excellent customer service to customers at point of sale•Dispensed drugs in the pharmacy

•Cared for patients as a unit Technician•Performed EKG's, transported patients, filled and distributed prescriptions and assisted dentist throughout procedures.