Developed and executed strategic business development plans to drive company growth and market expansion.Identified and pursued new business opportunities through market research, networking, and relationship building.Managed and nurtured client relationships, ensuring high levels of customer satisfaction and retention.Collaborated with cross-functional teams to develop and implement customer support strategies and processes.Provided exceptional customer service by addressing inquiries, resolving issues, and offering tailored solutions.Analyzed customer feedback and market trends to identify areas for improvement and innovation.Prepared and delivered presentations, proposals, and reports to stakeholders and potential clients.Monitored and reported on key performance indicators (KPIs) to track progress and achieve business objectives.Successfully increased client base by 30% through targeted business development initiatives.Improved customer satisfaction ratings by 20% by implementing effective support strategies.Played a pivotal role in launching new products/services, contributing to a 15% revenue growth.

Developed and implemented comprehensive social media strategies to enhance brand awareness and engagement across various platforms.Managed and curated content for social media channels, including Facebook, Twitter, LinkedIn, Instagram, and others.Monitored social media trends, competitor activities, and industry developments to inform content creation and strategy adjustments.Engaged with the online community, responding to comments, messages, and inquiries in a timely and professional manner.Collaborated with the marketing and design teams to create visually appealing and impactful social media content.Analyzed social media metrics and performance data to measure the effectiveness of campaigns and identify areas for improvement.Conducted social media audits and provided actionable insights to optimize social media presence and performance.Coordinated social media advertising campaigns, including budget management, targeting, and performance tracking.Increased social media followers by 40% through targeted campaigns and engaging content.Boosted user engagement by 35% by implementing interactive and innovative social media strategies.Successfully launched multiple social media campaigns that contributed to a 20% increase in lead generation.