Fatin Umairah Email & Phone Number

- Resolved diverse range of technical issues across multiple systems andapplications for customers and end-users across various time zones.- Provided Tier 2 IT support to non-technical internal users through desk sidesupport services and work with developer to close all change request bydoing analysis, requirement material, testing and release.- Managed base product by doing enhancement and bug fixes- Team Lead for system integration (Quickbook, Xero, Active Campaign… Show more - Resolved diverse range of technical issues across multiple systems andapplications for customers and end-users across various time zones.- Provided Tier 2 IT support to non-technical internal users through desk sidesupport services and work with developer to close all change request bydoing analysis, requirement material, testing and release.- Managed base product by doing enhancement and bug fixes- Team Lead for system integration (Quickbook, Xero, Active Campaign, Twilio, eGHL and Office365) - Prepared requirement, segregatetask within the team, do the testing and release- Managed commit in github repository for every product releases- Involved in using Jira Software for maintaining technical team timeline- Prepared requirement to utilize Jenkins software for every release- Initiated usage of Katalon software in automate testing Show less

Cyberjaya, Selangor, Malaysia

- Assistant Team Lead in new customer's onboard system implementation.- Implemented PHP code changes for front-end development by generating PDF which contains data stored in the system.- Tester for Bootstrap version 4 upgrade in the system.- Assisted in preparing marketing brochures and material using AdobePhotoshop.- Deployed changes in website (Wordpress) for content amendment by using external plugin such as Woocommerce- Reported back to instructor to receive… Show more - Assistant Team Lead in new customer's onboard system implementation.- Implemented PHP code changes for front-end development by generating PDF which contains data stored in the system.- Tester for Bootstrap version 4 upgrade in the system.- Assisted in preparing marketing brochures and material using AdobePhotoshop.- Deployed changes in website (Wordpress) for content amendment by using external plugin such as Woocommerce- Reported back to instructor to receive day-to-day tasks and responsibilities. Show less