Fatma Saad Email and Phone Number

Customer Experience

-Includes training/orientation -learning and developing new skills and gaining a deeper understanding of concepts through hands-onapplication of the knowledge attained in class.

- New branch for an American mid-sized trading company in Egypt.- Provided professional business services for the team and clients:- Assisted with the company work plan, built the company profile & website.- Prepared the training material for the team, Trained them on the work plan.- Prepared all business templates for internal and external communication.- Followed up the team performance Reported to the top management.- Assisted with outsourcing tasks for customers’ inquiries.

- Functioned as the focal point for all client account management matters.- Forecasted and tracked key account metrics.- Prepared reports on account status.- communicated the progress of monthly/quarterly performance to internal and external stakeholders.- Ensured the timely and successful delivery of the company’s services according to clients’ needs.- Assisted with challenging client’s requests or issue escalations as needed.

- Managed a diverse workforce in the company to ensure efficient day-to-day operations.- Scheduled and supervised staff members.- Assisted HR with attendance and payroll management for +35 employees.- Direct connection between lower and senior staff.- Contributed continuously to the hiring process and orientation session for the newly joined members to the operation department.- Prioritized assignments and delegated tasks daily.- Oversaw/followed up the team performance.

Worked on three projects fertilizers complex (Ammonia spherical tanks),(Phosphate silos) & TCI SANMAR Ammonia spherical tanks.- Prepared and updated projects’ schedules on primavera P6.- Monitored and reported project progress to internal and external stakeholders.- Prepared projects’ invoices.- Followed up all activities on-site.