- Manage onboarding processes for sellers on Linker, ensuring a seamless experience by addressing their specific needs and challenges. - Provide step-by-step guidance to sellers to set up their accounts, list products, and optimize their profiles for maximum visibility and sales. - Create and update comprehensive support documentation in Arabic tailored to sellers’ needs. - Develop personalized onboarding strategies, combining automated tools with hands-on support to enhance seller engagement. - Analyze feedback and performance metrics to refine the onboarding process and improve seller success rates. - Conduct training sessions to educate sellers about platform features, tools, and best practices for scaling their business.

-Conducted client meetings to align AI-powered chatbot solutions with client objectives.-Delivered tailored onboarding sessions, offering 24/7 support, FAQ management, and product recommendations.-Gathered and analyzed customer feedback to enhance product development and service delivery.-Provided expert technical support, diagnosing and resolving platform issues and integration challenges.-Developed comprehensive support documentation for platform features and integrations to enhance client usability.-Customized platform solutions for diverse industries (E-Commerce, Cosmetics & Skin Care, Fashion, Electronics, Real Estate, Healthcare).-Created industry-specific pre-built templates to streamline client onboarding processes.-Designed and executed product tours and tooltips, improving user experience during onboarding.-Managed content creation for the academy website, including scriptwriting, video editing, and voiceovers.