• Creating and executing project work, in a (virtual) cross-functional project team; planning and revising as appropriate to meet changing needs and requirements. • Coordinating projects with multiple functions and work streams by applying project management methods, best practices.• Providing regular and accurate reporting to keep the customer, partners and internal stakeholders updated with project status and key risks.• Stakeholder management – coordinating with the UK management team on the delivery of critical milestones in the project.• Risk and issue management – highlight any arising risks, provide mitigation plan, also bring any issues up and implement problem solving techniques to resolve these issues.• Ensuring the Handover of documentation to BAU support organization to ensure the Customer is recognized as ‘live’.• Supporting in complex delivery by creating project plans, and tracking components of these plans on a daily basis, identifying and preventing issues or scope creep.• Maintaining a tracker of project or programme spend, identifying any potential risks to overspend.• Checking the accuracy of supplier invoices against deliverables before authorizing payment from a project.

• Leading a team of 25 employees by assigning roles and responsibilities, while continuously measuring performance against KPIs and providing necessary support through coaching and feedback sessions.• Collaborating with service providers, addressing their concerns, maintaining regular communication, and formulating strategies for business expansions. Leading projects from initiation to closure, ensuring successful implementation.• Providing mentorship to new junior leads, facilitating their onboarding and professional development within the team.• Engaging in regular reporting and communication with senior management, sharing achievements, insights, and challenges. Developing plans to mitigate risks and ensure the successful execution of objectives.• Interacting with various stakeholders to facilitate seamless collaboration and achieve project goals, ensuring effective communication and coordination across different departments

Responsible for monitoring and improving the performance of employees. Using organizational objectives and performance standards as bases to create a systematic process to help employees align their goals with company expectations. Offering employees feedback, coaching, and recognition for achievements and successes. Identifying, reporting, and resolving workplace or personal barriers to performance. Establishing job functions and expectations, improving employee abilities through coaching and feedback, establishing employee behaviour patterns that align their goals with the organization's mission, values, and goals, improving communication throughout the organization, providing a factual basis for management decisions, and being enthusiastic about the process to encourage employee participation.

Responsible for developing, planning, and conducting training activities to increase the knowledge, skills, and abilities of my organization’s employees. Involved in evaluating training programs and materials, as well as trainee performance.•Designing training programs.•Conducting training sessions.•Evaluating learner progress.•Maintaining appropriate documentation.•Continuously seeking professional development.

Representing Vodafone Spain through Webchat channel being the first point of contact for customers who have questions or issues with a product or service. Responsible for making outbound phone calls, addressing customer inquiries about products and services. Managing customer complaints and work to resolve them in a timely and effective manner.