Fatma Sayed Email & Phone Number

Cairo, Cairo Governorate, EG

• Creating and executing project work, in a (virtual) cross-functional project team; planning and revising as appropriate to meet changing needs and requirements.
• Coordinating projects with multiple functions and work streams by applying project management methods, best practices.
• Providing regular and accurate reporting to keep the customer, partners and internal stakeholders updated with project status and key risks.
• Stakeholder management – coordinating with the UK management team on the delivery of critical milestones in the project.
• Risk and issue management – highlight any arising risks, provide mitigation plan, also bring any issues up and implement problem solving techniques to resolve these issues.
• Ensuring the Handover of documentation to BAU support organization to ensure the Customer is recognized as ‘live’.

• Leading a team of 25 employees by assigning roles and responsibilities, while continuously measuring performance against KPIs and providing necessary support through coaching and feedback sessions.
• Collaborating with service providers, addressing their concerns, maintaining regular communication, and formulating strategies for business expansions. Leading projects from initiation to closure, ensuring successful.
• Providing mentorship to new junior leads, facilitating their onboarding and professional development within the team.
• Engaging in regular reporting and communication with senior management, sharing achievements, insights, and challenges. Developing plans to mitigate risks and ensure the successful execution of objectives.
• Interacting with various stakeholders to facilitate seamless collaboration and achieve project goals, ensuring effective communication and coordination across different departments

Responsible for monitoring and improving the performance of employees. Using organizational objectives and performance standards as bases to create a systematic process to help employees align their goals with company expectations. Offering employees feedback, coaching, and recognition for achievements and successes. Identifying, reporting, and resolving.

• Responsible for developing, planning, and conducting training activities to increase the knowledge, skills, and abilities of my organization’s employees. Involved in evaluating training programs and materials, as well.
• Designing training programs.
• Conducting training sessions.
• Evaluating learner progress.
• Maintaining appropriate documentation.
• Continuously seeking professional development.

Representing Vodafone Spain through Webchat channel being the first point of contact for customers who have questions or issues with a product or service. Responsible for making outbound phone calls, addressing customer inquiries about products and services. Managing customer complaints and work to resolve them in a timely and effective manner.