Manage Oracle Cloud Infra and AWS Infra Support projects, ensuring successful delivery within scope, timeline, and budget.Establish and maintain effective SLAs and KPIs in collaboration with various teams to ensure customer satisfaction and continuous service improvement.Lead cross-functional teams to ensure effective collaboration and timely resolution of incidents and requests.Monitor cloud infrastructure and applications to ensure availability, security, and reliability for customers.Analyze incidents and request trends to identify potential systemic issues and implement solutions.Implement changes to infrastructure and applications to optimize usage and reduce costs.Develop and implement operational processes and procedures to streamline operations and ensure timely issue resolution.Ensure compliance with relevant regulations, policies, and procedures, including security and privacy policies.Manage the financial aspects of the account, including budgeting, forecasting, and cost optimization.Build and maintain strong relationships with key stakeholders, including senior executives, business leaders, and customers.Provide regular status reports to stakeholders, including customers and other teams within the organization.Lead and motivate the team to achieve their goals and develop their skills.Stay up to date with the latest trends and technologies in cloud computing and apply them to improve operations and support customers.Conduct regular reviews with key stakeholders, such as the Service Delivery Team and Customers, to identify areas for improvement and enhance service delivery.