Aimee Faulkinbury Email & Phone Number

Westlake, Texas, US

Westlake, Texas, US

Westlake, Texas, US

Westlake, Texas, US

Software entitlement analysis, monitoring, reporting, and management, IT Asset systems requirements, design and implementation, strategy and objectives planning and execution. Increased staff productivity by 7x and improved processes resulting in management of $825M in risky software assets. Created communication channels, improving relationships and.

Westlake, Texas, US

Responsible for delivering Service Management technology solutions to internal IT operations. Primary focus was the Service Desk and IT Asset Management. Solution Architect for the ePass, Talisma Knowledge, and nGenera (Moxie) chat toolsfor the National Service Desk: provided systems engineering, analysis, support and technicaladministration. Brought.

Austin, Texas, US

• Analyzed existing IT integration systems and programs in order to understand how new customer requirements could be integrated into those systems. Architected solutions using the SDLC (Systems Development Life Cycle)..
• Managed complex projects with multiple competing objectives to determine which project would bring the greatest advantages to the customer, resulting in over $1,000,000 dollars in savings for the company.
• Directed the activities of entry level System Analysts and Developers through coaching and e-learning, lessening the amount of time it takes for them to become contributing members of the team.
• Created a process for sustaining greater than 800 Visual Basic applications, 12 Windows2003 servers, 4 UNIX servers, and 36 Cisco and Zyplex terminal servers across the organization, reducing the number of unplanned.
• Reduced factory down time by addressing break-fix issues and organized technical response to system, network and program issues escalated for resolution during 24/7 support and on-call duty pager rotation.
• Performed Regression, Integration, Unit, and Customer acceptance testing, reducing bugs introduced into the production release of programs, measurably improving customer satisfaction.

Austin, Texas, US

• IT systems support and customer service to the Freescale Semiconductor Americas region, which included seven factories located domestically. Utilized strong analytical and problem solving skills to coordinate.
• Supported all IT servers, databases, computers, and applications, spearheading the first level response for all technical IT problems, saving the factory hundreds of thousands of dollars in lost turns.
• Administrated web-based account creation application and associated SQL database, fulfilling hundreds of account requests each day.

Chicago, Illinois, US

• Wrote and updated technical job specification documentation for all audiences. Training coordinator responsible for delivery of training materials to employees. Created and tracked training plans and performed testing.
• Created and modified technical documentation (technical writing) detailing best practices used by engineers and production associates, summarizing technically intense subjects into easy to follow guidelines, resulting.
• Prepared and delivered training class material to employees and new hires and supervised compliance to company policies and procedures, upgrading employee ability to perform to higher standards.
• Formulated training plans and coordinated the training progress of employees, providing greater career advancement opportunities for a skilled work-force.