Dennis Faust Email & Phone Number

Phoenix, Arizona Area

Promotional Sports Wear and Prints

Pacific Region

Dealer Development and Product Support

Phoenix, Arizona Area

Responsible for all after sales product supprt

Arizona

• Responsible for all store (Phoenix, Tucson, Arizona) functions and its staff, for sales, marketing, admin, rentals, parts and service• Started with Titan as Tucson store manager and in two months I was promoted to General Manager for the state of Arizona• Increase market share year over year from 4.4% to 6.6% • Implemented changes within the stores to better service the customer base, improving overall customer satisfaction• Increased Parts by 11% while holding gross profit at 35%• Realigned territories, Salesmen, RAM and PSSR accounts to have better account coverage improving revenue and market share• Added additional sales staff and increased product training and development to drive greater revenue, strengthening overall product knowledge and support

Greater Salt Lake City Area

• Managed all branch operations throughout 3 states, along with corporate staff (training, warranty, contracts, etc.) with revenue sales of $325 million. • Increased Parts and Service revenue by 28% and built the technician head count from 87 to 135, driving incremental labor sales by 31%. • Improved gross profit and reduced operating expenses allowing positive impact and improving operating profit by 6%.• Developed and expanded the training department from one trainer to 3 along with adding a technical communicator to the department. • Improved the company’s overall warranty recovery percentage rate to over 97%. • Increased the repair and maintenance contracts (RAMPS) from 14 contracts to over 300.• Implemented new policies and procedures that improved overall customer support, making Komatsu a highly respected distributor in the industry. • Negotiated with primary manufactures to add to their product lines making Komatsu a much more diversified distributor.

Tucson, Arizona Area

• Responsible for all branch functions and its staff (i.e., sales, rentals, marketing, parts, service) • Territorial responsibility of all southern Arizona for construction, mining and industrial markets.• Built, organized and managed the opening of a new facility in Tucson for Arnold. • Developed and grew equipment market share from 4% to 18%, while increasing parts and labor revenue sales by 36%.• Increased the customer base while building overall good product support that strengthen and developed a well-rounded dealership.

Tucson, Arizona Area

• Managed all branch operations and its staff (i.e., sales, rentals, marketing, parts, service). • Responsibility of all southern Arizona territory for construction, mining and industrial markets.• Increased overall gross revenue sales (sales, parts and service) from $8,000,000 to $19,000,000 while increasing the branch net operating profit by 8.5% (EBT). • Developed and grew a very knowledgeable and experienced staff improving branch performance.• Improved equipment market share from 8% to 24%.

Phoenix, Arizona Area

• Responsible for all corporate service and remanufacturing operations for both the construction and mining divisions. Included all branch operations, service administration, work orders/invoicing and warranty processing, along with developing and setting corporate policies and procedures for all operations. Managed the safety and technical training departments. Branch Manager - Tucson, Silver City and Morenci• Responsible for all branch operations and departments; including but not limited to sales, rentals, marketing, parts, service and the hydraulic remanufacturing facility for mining and construction. • Managed and organized the explanation of the facilities by constructing a new 25,000 square foot parts warehouse and 20,000 square foot service shop.Remanufacturing Manager - Engine and Transmission• Responsible for the total operations of departments including sales/marketing, administration, quality control, profitability and production, along with customer satisfactionTechnician - Field Service• Responsible for evaluating, troubleshooting and repairing all models of stationary and mobile off road equipment. Along with technical writing and customer communications.