Faustino Andrade Email & Phone Number

Selected into 2021 Hack.Diversity Fellowship, a career leadership and workforce development program integrating Boston’s innovation, corporate, civic, academic and philanthropic pillars.

Waltham, Ma

• Consult with 40+ students, staff, and faculty per week regarding concerns of a device’s hardware or software issue daily while using a call-logging system to record and resolve tickets• Reimage Windows & Mac operating systems on university-issued machines and service the computer as needed • Answer 10-20 incoming calls daily to the helpdesk landline and provide troubleshooting assistance over the phone or by remoting into the computer using Bomgar when necessary

Boston, Ma

• Tested General IT Audit controls for KPMG’s clients in rotating engagement groups while using the eAudIT platform• Developed risk assessments for businesses based on an evaluation of their IT audit• Completed administrative tasks such as preparing lists and reports of clients in Excel in a timely manner

Brockton, Ma

• Handled 50+ orders, exchange of money, and presented products to customers daily• Trained new employees in all aspects of preparing food, cleaning, and order-taking• Counted and recorded stocks of inventory for the managers