Faustino Andrade Email & Phone Number

Selected into 2021 Hack.Diversity Fellowship, a career leadership and workforce development program integrating Boston’s innovation, corporate, civic, academic and philanthropic pillars.

Waltham, MA

• Consult with 40+ students, staff, and faculty per week regarding concerns of a device’s hardware or software issue daily while using a call-logging system to record and resolve tickets
• Reimage Windows & Mac operating systems on university-issued machines and service the computer as needed
• Answer 10-20 incoming calls daily to the helpdesk landline and provide troubleshooting assistance over the phone or by remoting into the computer using Bomgar when necessary

Boston, MA

• Tested General IT Audit controls for KPMG’s clients in rotating engagement groups while using the eAudIT platform
• Developed risk assessments for businesses based on an evaluation of their IT audit
• Completed administrative tasks such as preparing lists and reports of clients in Excel in a timely manner

Brockton, MA

• Handled 50+ orders, exchange of money, and presented products to customers daily
• Trained new employees in all aspects of preparing food, cleaning, and order-taking
• Counted and recorded stocks of inventory for the managers