Fauzan Karnaen Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

- Handling 5 different products (Non payments and Data Validation) and streamlining the process between PM, developer, merchant operations and customer success- Creating internal & external SOP for internal team & public- Handling & investigating edge cases with developer team to fix customer’s inquiries- Leading bi-weekly sync between various department.

Jakarta, Indonesia

- Handled forex exchange for more than 10 merchants daily with multiple currency exchange

Jakarta, Indonesia

- Lead the internal analytics team and creating analytics guide using multiple analytics tools

Jakarta, Indonesia

- Handled and solved around 700 tickets monthly using CRM ticketing tools including customer's complaints, checking transaction inquiries and API technical questions using Postman & Databricks- Achieved average QA 98% monthly and achieved monthly KPI- Handled forex exchange for more than 10 merchants daily with multiple currency exchange- Lead the internal.

Jakarta, Indonesia

- Best Employee for Quarter 2, 2021- Assigned as Project Manager for Prakerja program- Lead a team consisting of 7 departments for Prakerja daily operation- Executed promotional campaign related to Prakerja- Coordinate and execute the entire voucher management system from generating vouchers to troubleshooting issues and providing strategical consultation.

Jakarta, Indonesia

- Best Employee for Quarter 3, 2020- Oversee the whole operation of Prakerja Webinar- Lead a team consisting of 11 members- Successfully managed 1,800 webinar sessions with 10 different topics- Successfully delivered webinars to 2.5 million Prakerja user- Achieved 9.5 out 10 satisfactory survey- Provided transaction data insight weekly for decision making.

Jakarta, Indonesia

- Lead and executed new Skill Academy feature: Mitra Marketplace- Acquired and maintained 73 learning platform partners- Managed submission & curation for learning platform Prakerja submission- Managed upselling campaign for learning platform course selling- Ensure the contents of the online course uploaded and maintain the flow and performance

Jakarta, Indonesia

• Vooya is a company focusing on helping individuals exploring true passion and authentic voice to strive for a purposeful life.Key Responsibilities:
• Direct sales to customer
• Education Institution collaboration
• Partnership management
• Program management

Beijing City, China

• In charge of managing incoming exchange product operation and international marketing strategy
• Created and executed national product strategies across 43 local offices
• Maintained partnership within 7 International Relation partners
• 10% growth in exchange operation
• Won Global & Regional Exchange Partnership Collaboration Award

Montreal, Canada

• In charge of global product development and operation
• Improved exchange programs policy
• Created new exchange program flow for whole AIESEC entities
• Coached national entities in Asia Pacific Region for implementation of new exchange program flow

Phnom Penh, Cambodia

• Coordinated sales activities in 4 local offices across the country
• Maintained relationship and upscaling partnership with 8 National Partners
• Initiated exchange scholarship program for 20 underprivileged students
• Managed 3 National Conferences with more than 100 delegates
• Collaborated with UN Volunteer to hold United Nation Day Cambodia