Fauziana Mohamed Nasir Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Support the CEO in implementing strategic initiatives aligned with key priorities, contributing to the company's growth and success.Facilitate communication and alignment between the CEO and senior leadership, ensuring seamless execution of key strategic projects across the organization.Cultivate and maintain strong relationships across the company, using diplomacy and tact to enhance teamwork and foster successful outcomes.Manage a diverse range of administrative tasks, including travel logistics, data analysis, internal communications, and preparation of comprehensive reports.Provide support in organizing major events, from high-stakes meetings to corporate functions and employee engagement activities, each designed to boost morale and reinforce company culture.Handle personal matters for the CEO, ensuring seamless management of both professional and personal needs.Streamline office operations to enhance efficiency and accuracy, overseeing scheduling, travel coordination, and document approvals in line with industry standards.Anticipate and address the evolving needs of the CEO and office, effectively managing shifting priorities to optimize time management and organizational effectiveness.Develop advanced communication skills, mastering executive correspondence and negotiation to convey messages clearly and professionally.Maintain high standards of confidentiality and data protection, staying updated on best practices and handling sensitive information with integrity.Expand technical expertise by mastering new software tools, troubleshooting IT issues, and understanding cybersecurity fundamentals through continuous learning.Identify and implement process improvements within the office, enhancing operational efficiency in areas such as email and records management.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Coordinated Financial Planning Dialogue (PD) activities for the IT Division. Developed and monitored the IT budget and reported IT expenses to Allianz Group and Allianz Asia Pacific. Represented Allianz IT Malaysia at the regional level for budget alignment, in coordination with the financial functions of Allianz Malaysia.

Collaborated closely with the COO to develop innovative strategies and drive the successful execution of top priorities set by the Group MD, ensuring the company's continued growth and success.Played a crucial role as the bridge between the COO and senior leadership, effectively communicating key strategic projects and initiatives, and ensuring seamless coordination and alignment throughout the organization.Fostered positive and productive relationships across the company, utilizing diplomacy and tact to maintain strong connections and ensure effective collaboration.Assisted the COO with a wide range of project management responsibilities and administrative tasks, including organizing travel arrangements, collecting and analyzing data, managing internal communications, and compiling reports, among others.Showcased exceptional organizational skills by planning and coordinating various important events such as meetings, corporate events, and employee engagement activities. From signing ceremonies to teambuilding initiatives, CSR activities to annual dinners, every event was carefully designed to enhance employee morale and reinforce the company's culture.

Kuala Lumpur, Malaysia

Assisted the Chief Information Technology Officer (CITO) and the IT Leadership team by efficiently managing their calendars, coordinating travel arrangements, scheduling meetings, and handling business correspondence, ensuring smooth operations and effective time management.Provided comprehensive administrative and operational support to the CITO and the IT Leadership team, ensuring that their daily activities were organized and facilitated seamlessly.Played a pivotal role in managing the flow of information and prioritizing issues, ensuring that critical matters were escalated and addressed promptly.Took charge of reviewing all IT-related purchases, ensuring that they were within approved budgets and that the necessary approvals and documentation were obtained.Skillfully monitored the IT budget, preparing quarterly forecasts and IT spend reports for the IT Leadership team. Supported the yearly budget planning process by consolidating budget requests from various business users before submission to the Finance Department.Proactively sought opportunities to enhance efficiency and effectiveness in IT purchasing and IT office administration processes, continually improving and streamlining these areas.Organized engaging employee engagement activities, such as team-building initiatives, corporate social responsibility projects, and annual dinners, fostering a sense of camaraderie and promoting a positive work culture within the IT Division

Kuala Lumpur, Malaysia

Took charge of overseeing the office and staff administration of the IT Division, ensuring that all operations ran smoothly and efficiently.Implemented a well-organized filing system for IT-related documents, making it easy to retrieve and record important information.Assumed responsibility for recording all issued purchase orders and ensuring that invoice payments were processed in a timely manner, maintaining smooth financial operations within the IT Division.Maintained accurate records of IT budget utilization, enabling effective monitoring and tracking of expenses.Prepared and maintained a fixed asset record for hardware and software, ensuring proper documentation and tracking of the IT Division's assets.Provided valuable support in organizing and coordinating employee engagement activities, fostering a positive and engaging work environment within the IT Division.

Kuala Lumpur, Malaysia

Expertly managed telephone calls for multiple physical and virtual offices, tailoring call settings and arrangements to meet the specific requirements of each tenant or client, ensuring excellent communication and customer service.Took charge of office management and administration tasks, including office space management, reservation of conference and meeting rooms, maintaining inventory of stationery and office equipment, managing in-house cleaning services, and issuing invoices and official receipts.Provided secretarial support to tenants and clients of business centers, offering services such as courier coordination, travel arrangements, photocopying, and typing, ensuring their needs were met efficiently and professionally.Ensured that all office procedures were conducted in accordance with standard operating procedures (SOPs), working closely with internal and external auditors as required.Proactively assisted tenants and clients with technical issues related to internet connectivity, telephones, and access card settings, escalating to the respective support desk when further assistance was needed.Supported clients throughout the moving-in and moving-out process, facilitated parking applications and terminations, and addressed ad-hoc requests promptly and effectively.Maintained accurate and up-to-date records of clients' details and payment monitoring, ensuring a smooth and organized management of client accounts.

Hilton Kuala Lumpur

Played a vital role in supporting hotel management and hotel clients in optimizing the usage of the membership program, ensuring exceptional customer satisfaction and loyalty.Actively participated in weekly meetings with hotel management and membership management, contributing valuable insights and recommendations to enhance the program's effectiveness.Demonstrated excellent stakeholder management skills, preparing and delivering clear and engaging communications to members regarding hotel promotions and activities, fostering engagement and participation.Assisted members and hotel management in resolving any issues or complaints related to the membership program, ensuring prompt and satisfactory resolutions.Provided dedicated support to members, assisting with hotel and restaurant reservations, as well as handling ad-hoc requests efficiently and attentively.Maintained up-to-date knowledge of changes related to the membership program, hotel promotions, and standard operating procedures (SOPs), providing timely updates and communication to both membership management and hotel management.Cultivated and nurtured strong relationships with hotel management, hotel clients, and members, fostering trust and loyalty, and ensuring a positive and collaborative working environment.

Jalan Sultan Ismail Kuala Lumpur

Provided exceptional assistance to hotel guests in utilizing the business center facilities and services, ensuring their needs and expectations were met to the highest standards.Offered general information about hotel facilities and the surrounding area, enhancing guests' experience and helping them make the most of their stay.Attentively addressed guest inquiries regarding hotel products and services, ensuring accurate and detailed information was provided, contributing to overall guest satisfaction.Efficiently coordinated meeting room reservations and refreshment arrangements, ensuring seamless arrangements for successful meetings and events.Assisted hotel guests with travel arrangements, including hotel reservations and the preparation of travel or tour itineraries, providing comprehensive support and ensuring a smooth and enjoyable travel experience.Managed the correspondence for both the Concierge and Business Center, ensuring timely and professional communication with guests and other relevant parties.Skillfully handled complaints and service recovery for hotel guests, going above and beyond to address concerns and provide effective solutions, ensuring guest satisfaction and loyalty.Prepared daily reports and maintained proper filing systems, ensuring accurate and organized documentation of relevant information.

Bachelor'S Degree, Customer Service Management, 3.66/4

Activities and Societies: Actively participated in college committee events and programs

Diploma, Office Management And Technology, 3.75/4

Activities and Societies: Actively participated in Faculty's Student Association