Crm Executive
CurrentManage and support Givenchy China CRM activity. Include regular report and analysis delivery, campaign execution and follow up analysis, budget and vendor management. Provide client analysis and insight to Retail teams in order to support the business growth, and also provide data support and ad-hoc report service to local boutiques, included : monthly client profiling report, CRM KPI report.- Coordinate and execute the Global CRM campaign, communicate to local boutique and follow up the campaign result to central team. Manage local boutique’s clienteling mobile device and responsible for CRM related system training, include: Mirror App/Digital Card mini-programe/WeCom- Responsible for local CRM sms/mms delivery, and also manage the related CRM budget and vendor deliverable quality. Manage the CRM related material, VIC gifts, etc. Communicated and manage vendor for the whole procurement process, including ordering, sample checking, logistic tracking, etc. - Maintain and manage CRM related system, communicated and support all the CRM related project both locally and globally.