Fayaz Shaikh Email and Phone Number

Reporting To : GM IT.Principal Accountabilities :Project Delivery, Services and SupportSubmission of IT Estimate for bidding purpose.Coordinating with Project Managers / Project team for the awarded project for rolling out IT services.Preparing Bill of Material for all stakeholders to sign and agree with the proposed IT solution and budget.Keeping all stakeholders informed about the progress of IT deployment.Preparing "As Built Document" for service desk team after successfully rolling out IT services for the project.Leading team of engineers for accomplishing various task related to delivery of Projects.Vendor Management, Asset Management, IP Management.Handling all purchases related to IT requirement for all of Leighton India.Streamline Helpdesk Operation.Receives monthly Inventory and Quarterly physical verification reports from all the HO's/Site offices.

Managing the provision and delivery of IT infrastructure, services and support.Ensuring the change management process is followed by the Field Operations team whenever any change is requested.Ensuring processes are maintained and followed to target zero business impact.Ensuring that all necessary daily routine system administration tasks are undertaken and documentation remains current so that systems operate correctly.Ensuring systems are patched and maintained according to best practice and supplier update schedules.Extending service monitoring and reporting to the field.Maintaining database of all contracted services and software licenses.Ensuring that service levels are met by 3rd party suppliers, escalating internally to the Group IT Manager and externally through the 3rd party support organisation.Asset Management.People ManagementEnsuring to keep effectiveness of the team through productive personal behaviour and improvement ideas.Ensuring team's capabilities are appropriate to deliver Business Unit / Project goals and objectives.Ensuring role clarity, including responsibilities and reporting lines, exists for team members.Recruiting, developing and retaining high calibre team members.Encouraging an environment of sharing knowledge and ideas to ensure continuous improvement within the team and organising appropriate training's to maintain team's capabilities to deliver Business Unit / Project goals and objectives.Being persistent with improvement ideas, including building team member buy-in to ideas.Customer FocusMaintaining productive relationships with internal clients and other key stake holders.Clarifying key stakeholder needs and allocating work to ensure the delivery of effective IT infrastructure and services in order to achieve business objectives.Providing professional and timely technical advice to internal clients.Planning

Reporting To : Service Delivery Manager.Principal Accountabilities :FMS SupportTroubleshooting LAN\WAN system.Providing assistance to fix hardware and software problem.; Outsource from Team Computers Pvt. Ltd.), Mumbai AdministrationMonitoring outlocations servers and guiding enginners at site office.Asset Management.Fulfilling day to day need for IT equipments.Managing Microsoft Exchange Client\Server support.Handling remote site, including Server and network.Providing assistance to users to fix hardware and software problem for the remote location.Clients Handled:• Rentworks India.• Bunge Agribusiness India Ltd.• Cotex Industries Ltd.• Luxor Writing Instrument.• Sauer Danfoss.• Avon Beauty Products.• Zain International.• UNICEF• Marks & Spencer

Administration Handling Team of 4 Engineers (Team Leader). Coordinating with third party vendors and keeping track of Quotation. Technical (Environment: Windows 2000, Lotus Notes.) Troubleshooting LAN\WAN system. Managing Lotus Notes Client\Server support. Installation and configuration of all related software's (Cline, Prowess, ITR Online etc.) Providing assistance for RAS connectivity. Providing assistance to users to fix hardware and software problem. Facility Management Engineer (Oberoi Towers) Worked in Hospitality Industry as Facility Management Engineer At Oberoi Hotels & Hilton Towers ( Nariman Point ). Working with 150 Access points and 300 antennas. As this is the Asia's biggest project of Wireless Networks, connection in more than 1000 rooms.* Management of Wireless Networks & Providing Internet service to Guests and resolving queries of Wireless Network connectivity. Working with 5 dbi and 10 dbi AntennasConfiguring 802.11b Access Point.Installation of Wireless Pcmcia cards & USB cardsWorking with Apple Mac.Managing Red Hat Linux 7.1 Servers.Site survey.Maintenance & Health Status of Access Point & Antennas.Cisco 1700 Routers, Dlink Switches, Hubs. Generating Reports.Weekly Virus Updates.