Fayaz Khan Email & Phone Number

Dubai, United Arab Emirates

- Successfully managed Motor and Travel insurance accounts, consistently providing clients with better rates and cost-effective solutions.- Collaborated with Underwriters to modify policies as necessary, ensuring client satisfaction and meeting specific demands.- Efficiently sourced the most competitive insurance rates and quotations from the Re-insurance Market, resulting in enhanced value for clients.- Established and maintained strong relationships with reputable Re-insurance brokers and Underwriters, effectively facilitating communication and negotiation.- Proactively handled a wide range of insurance services including Quotation, Policy terms, Endorsements, Cancellations, Claims, Refunds, Credit/Debit Notes, Renewal, and more.- Demonstrated exceptional proficiency in understanding and fulfilling the unique demands and needs of clients/agents, fostering productive and long-lasting partnerships.- Skillfully managed business on behalf of clients/agents, leveraging appropriate markets to provide tailored Quotes and effectively navigating policy creation, amendments, claims processing, and other related tasks.

Dubai, United Arab Emirates

Insurance advisor at AFIA insurance brokerage services LLC.- Successfully managed Motor and Travel insurance accounts, consistently providing clients with better rates and cost-effective solutions.- Collaborated with Underwriters to modify policies as necessary, ensuring client satisfaction and meeting specific demands.- Efficiently sourced the most competitive insurance rates and quotations from the Re-insurance Market, resulting in enhanced value for clients.- Established and maintained strong relationships with reputable Re-insurance brokers and Underwriters, effectively facilitating communication and negotiation.- Proactively handled a wide range of insurance services including Quotation, Policy terms, Endorsements, Cancellations, Claims, Refunds, Credit/Debit Notes, Renewal, and more.- Demonstrated exceptional proficiency in understanding and fulfilling the unique demands and needs of clients/agents, fostering productive and long-lasting partnerships.- Skillfully managed business on behalf of clients/agents, leveraging appropriate markets to provide tailored Quotes and effectively navigating policy creation, amendments, claims processing, and other related tasks.

Raipur Area, India

•Planned, organized and executed load sheets for all narrow body aircraft. A320, A321 and ATR• Following and ensuring all safety and standard procedures for an efficient turnaround process.• Worked as assistant dispatcher to Brief the flight crew with METAR, TAF, NOTAM and flight plan before departure of every ANA flight. • Interaction with other departments and outside agencies including ramp operations, Cargo and Passenger Services to ensure effective communication to complete the load control tasks safely, accurately and punctually.• I am responsible for identifying Training & Development need and providing structured and robust plan to support operations. Working with direct reporting development specialists, managing performance, making decisions and delegating work to effectively improve process performance.• Managing enquiries and requests, handling escalations when appropriate, meeting and reviewing performance with all stake holders at different levels including clients are some of my core responsibilities.• Review of approvals and capability of identified service providers.• Managing Staff of an entire shift.• Preparing monthly roster, Planning leaves for staff, ensuring proper optimization of human resource.• Forecasting leaves , Training and Managing Resources.• Regional head of Customer Service Grooming Standards.• Managing Audit different Quality Standards.• Managing Payroll data of +120 staff approving Overtime hours.• To lead a large Customer services team for achieving NPS goals.• Own and hit/exceed monthly/quarterly/annual revenue target• Develop a service standards with a focus on strengthening CustomerSatisfaction.• Consistently evaluate the team's capabilities, providing training andmotivation to achieve NPS Targets.• Ensure that the company meets or exceeds its revenue andprofitability goals.

Raipur Area, India

Left for better professional and individual growth.